Management Trainee - AI Delivery

At Kapture CX, we are looking for a Management Trainee – AI Delivery (Internship) in our Implementation team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

This is your entry into the world of AI + SaaS delivery. You’ll work at the intersection of clients, technology, and execution—helping bring real AI solutions to life for enterprise customers while learning how large-scale implementations actually run.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• You will work closely with product, tech, and support teams to understand client needs and business goals
• You will assist in creating and maintaining key documentation like BRDs, PRDs, and user stories
• You will support project execution, learning how delivery works across Agile and Waterfall environments
• You will participate in client calls, demos, and training sessions, getting real exposure early on
• You will coordinate with cross-functional teams to ensure smooth and timely project delivery

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You’re able to support projects efficiently, communicate clearly across teams, and build a strong understanding of how AI-driven solutions are delivered to enterprise clients.

What would make you a good fit for this role?

Here are the basic requirements:

• You have a graduate degree in Business, Technology, or Engineering
• You have strong communication and interpersonal skills
• You are comfortable working with multiple stakeholders and managing priorities
• You are eager to learn and thrive in a fast-paced, high-growth environment

What are the most critical skills for this role?

• You can understand and document business and technical requirements clearly
• You have strong analytical and logical thinking abilities
• You can coordinate tasks effectively and follow through on deliverables
• You can communicate clearly with both internal teams and clients

You will have an advantage if you:

• Have exposure to SaaS platforms or tech-enabled products
• Have a basic understanding of project management concepts
• Are comfortable creating structured documentation and presentations
• Have prior internship or project experience in a relevant domain

Why should you be interested?

Here’s what you will gain from this role:

• Hands-on training and mentorship from experienced teams
• Exposure to live client projects and enterprise-grade systems
• A strong foundation in AI operations and project delivery
• Early responsibility and visibility in a fast-growing SaaS company

Does this sound like you?

Click the Apply button to let us know! 🚀