Operations Associate - Post Sales (Student Engagement & Community)
Apna
Operations Associate - Post Sales (Student Engagement & Community) at Apna is a full time role based in Bengaluru, Karnataka, India. It was published on 11 April 2026 and was open at last check.
| Role | Operations Associate - Post Sales (Student Engagement & Community) |
|---|---|
| Company | Apna |
| Location | Bengaluru, Karnataka, India |
| Employment type | Full Time |
| Published | 11 April 2026 |
| Status | Open at last check |
Role Overview
We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.
The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.
Key Responsibilities
- Student Onboarding
- Manage end-to-end onboarding of new students
- Ensure a smooth and positive onboarding experience
- Guide students through processes, tools, and expectations
- Student Engagement & Community
- Participate in student engagement initiatives
- Foster meaningful interaction within the student community
- Improve participation and overall satisfaction levels
- Customer Support
- Handle student queries via calls, WhatsApp, and email
- Provide timely, accurate, and empathetic resolutions
- Maintain high responsiveness and service quality
- Referral Generation & Conversion
- Pitch referral programs effectively to students
- Drive referral participation and conversions
- Track and optimize referral performance
- Retention & Relationship Management
- Build and maintain strong student relationships
- Identify at-risk students and take proactive action
- Improve student retention and overall experience
Apna Transforming Careers Through Technology
Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.
Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.
apna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:
- Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs
- Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews
- Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews
- 1+ years of experience in student engagement / customer support / operations
- Strong communication and relationship management skills
- Ability to handle multi-channel communication (calls, WhatsApp, email)
- High ownership, responsiveness, and problem-solving ability
- Strong capability to pitch referral programs and drive conversion
Preferred Candidate Profile
- Proficiency in English, Hindi, and Kannada/Tamil (mandatory)
- Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage
- Energetic, proactive, and customer-first approach
- Comfortable working in a fast-paced environment
- Preference for a female candidate, considering team dynamics and student interaction requirements
Create your free OnJob profile to apply — we'll take you to Apna's application after sign-up. · Posted 11 Apr 2026.
Operations Associate - Post Sales (Student Engagement & Community) at Apna — questions answered
What does the Operations Associate - Post Sales (Student Engagement & Community) role at Apna pay?
Apna does not publish a salary on this Operations Associate - Post Sales (Student Engagement & Community) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Operations Associate - Post Sales (Student Engagement & Community) role at Apna based?
Apna lists this Operations Associate - Post Sales (Student Engagement & Community) role in Bengaluru, Karnataka, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Apna before you apply.
Is the Operations Associate - Post Sales (Student Engagement & Community) role at Apna still open?
The Operations Associate - Post Sales (Student Engagement & Community) posting at Apna was open at OnJob's last check of the employer's careers page, having been published on 11 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations Associate - Post Sales (Student Engagement & Community) role at Apna?
Apply to the Operations Associate - Post Sales (Student Engagement & Community) at Apna role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Apna's own application page. Creating a profile is free and needs no card.
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