Sales Development Representative

Role Name: Sales Development Representative (Domestic & International Markets)

At Kapture CX, we are looking for a Sales Development Representative in our Sales team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

We are looking for an energetic and driven Sales Development Representative who thrives on identifying opportunities and creating meaningful business connections. In this role, you will play a key part in expanding our domestic and international market presence by building strong pipelines and driving high-quality conversations that create growth opportunities.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• You will identify and engage with key decision-makers and uncover potential business opportunities across domestic and international markets.
• You will generate and qualify high-quality leads while scheduling meaningful appointments for the sales team.
• You will craft compelling outreach emails and execute effective communication strategies to engage prospects.
• You will proactively conduct cold calls and outreach activities to expand and strengthen the customer pipeline.
• You will collaborate closely with sales teams to understand business goals, identify customer trends, and maintain accurate customer databases.

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

Success in this role means consistently creating high-quality opportunities, maintaining a strong sales pipeline, and contributing directly to revenue growth across domestic and international markets.

What would make you a good fit for this role?

Here are the basic requirements:

• You have a minimum of 1 year of experience in Business Development or Sales Development.
• You have excellent verbal and written communication skills in English.
• You are confident engaging with prospects and building strong professional relationships.
• You are comfortable working in a fast-paced environment and managing multiple opportunities simultaneously.

What are the most critical skills for this role?

• You have strong prospecting and lead generation capabilities.
• You can communicate persuasively and create meaningful customer interactions.
• You have experience in cold calling and customer outreach.
• You can write effective sales emails and tailor communication for different audiences.

You will have an advantage if you:

• You have experience working in SaaS or software product companies.
• You have prior exposure to both domestic and international sales markets.
• You have experience managing CRM systems and maintaining sales databases.
• You are comfortable working with target-driven sales environments.

Why should you be interested?

Here’s what you will gain from this role:

• Opportunity to work with a high-growth SaaS company with global exposure.
• A chance to build expertise across domestic and international markets.
• Exposure to collaborative teams, learning opportunities, and career growth.
• Ownership and impact in driving business expansion initiatives.

Does this sound like you?

Click the Apply button to let us know!