Senior Customer Experience Manager
Kapture CX
Senior Customer Experience Manager at Kapture CX is a full time role based in Bengaluru, KA, India. The listing asks for 5–7 yrs of experience. It was published on 24 June 2026 and was open at last check.
| Role | Senior Customer Experience Manager |
|---|---|
| Company | Kapture CX |
| Location | Bengaluru, KA, India |
| Employment type | Full Time |
| Experience asked | 5–7 yrs |
| Published | 24 June 2026 |
| Status | Open at last check |
What is this role all about?
As a Senior Customer Experience Manager, you will own the success of a portfolio of enterprise customers on the Kapture platform. Acting as both a strategic advisor and a technical consultant, you will be responsible for driving customer outcomes, product adoption, platform optimization, and long-term account health.
You will partner with business and technical stakeholders to ensure customers successfully onboard, integrate, adopt, and scale on Kapture's platform. By combining strong business acumen with technical expertise, you will proactively identify opportunities to maximize customer value, resolve complex challenges, improve retention, and contribute to account growth.
Here's a more detailed description of what you will do in this role:
- Own the overall health and success of a portfolio of enterprise customers, ensuring high adoption, customer satisfaction, retention, and long-term growth.
- Build trusted relationships with business and technical stakeholders, becoming the go-to advisor for both strategic guidance and technical best practices.
- Drive customer onboarding, implementation, integrations, and product adoption while ensuring customers achieve measurable business outcomes.
- Partner with customers to understand their business objectives, recommend platform optimizations, and help maximize ROI from the Kapture platform.
- Lead Quarterly Business Reviews (QBRs), health checks, and success planning sessions with customer stakeholders.
- Work hands-on with APIs, JSON payloads, Postman, cURL, and integration frameworks to support customer implementations and troubleshoot technical challenges.
- Own technical escalations by analyzing logs, debugging issues, and collaborating with Engineering and Product teams using tools such as Kafka, Grafana, Sentry, and similar monitoring platforms.
- Identify customer risks proactively and execute mitigation plans to improve adoption, platform utilization, and renewal readiness.
- Collaborate closely with Product, Engineering, Sales, and Support teams to influence product improvements and deliver an exceptional customer experience.
- Document implementation best practices, troubleshooting guides, Root Cause Analyses (RCAs), and customer playbooks to improve operational excellence and scalability.
- Identify expansion opportunities and partner with the Customer Success and Sales teams to support account growth and long-term customer success.
What does success look like in this role?
Success in this role means delivering exceptional customer experiences while driving measurable business outcomes. You consistently ensure customers adopt the platform effectively, resolve technical challenges efficiently, build executive relationships, improve customer health, and identify opportunities for expansion. Your ability to combine technical expertise with business consulting helps customers maximize the value of Kapture's platform while contributing to retention and revenue growth.
What would make you a good fit for this role?
Basic Requirements
- 5–7 years of experience in Customer Success, Customer Experience, Technical Account Management, Solution Consulting, or Enterprise SaaS.
- Experience managing enterprise customers across both business and technical stakeholders.
- Strong understanding of customer lifecycle management, onboarding, adoption, retention, and stakeholder management.
- Experience working with APIs, integrations, troubleshooting, and enterprise SaaS implementations.
- Ability to manage multiple customer engagements while collaborating effectively with Product, Engineering, Sales, and Support teams.
What are the most critical skills for this role?
- Strong customer-first mindset with ownership of customer outcomes and business success.
- Excellent stakeholder management and executive communication skills.
- Ability to translate complex technical concepts into clear business value for customers.
- Strong troubleshooting and analytical skills with experience debugging integrations and resolving technical issues.
- Hands-on experience with APIs, REST services, JSON, Postman, and integration workflows.
- Familiarity with monitoring and debugging tools such as Kafka, Grafana, Sentry, or similar platforms.
- Strong commercial awareness with the ability to identify adoption gaps, customer risks, and account growth opportunities.
- Excellent cross-functional collaboration skills across Product, Engineering, Sales, and Customer Success teams.
Create your free OnJob profile to apply — we'll take you to Kapture CX's application after sign-up. · Posted 24 Jun 2026.
Senior Customer Experience Manager at Kapture CX — questions answered
What does the Senior Customer Experience Manager role at Kapture CX pay?
Kapture CX does not publish a salary on this Senior Customer Experience Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Senior Customer Experience Manager role at Kapture CX based?
Kapture CX lists this Senior Customer Experience Manager role in Bengaluru, KA, India, advertised as full time work at that location and asking for 5–7 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Kapture CX before you apply.
How much experience do you need for the Senior Customer Experience Manager role at Kapture CX?
Kapture CX asks for 5–7 yrs of experience on this Senior Customer Experience Manager posting. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Senior Customer Experience Manager role at Kapture CX still open?
The Senior Customer Experience Manager posting at Kapture CX was open at OnJob's last check of the employer's careers page, having been published on 24 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Senior Customer Experience Manager role at Kapture CX?
Apply to the Senior Customer Experience Manager at Kapture CX role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Kapture CX's own application page. Creating a profile is free and needs no card.
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