Tech Support Associate
Sutherland
Tech Support Associate at Sutherland is a full time role based in Bogotá, Bogota, Colombia, //CUN, Bogotá, Bogota, Colombia, //CUN, Colombia. It was published on 8 September 2026 and was open at last check.
| Role | Tech Support Associate |
|---|---|
| Company | Sutherland |
| Location | Bogotá, Bogota, Colombia, //CUN, Bogotá, Bogota, Colombia, //CUN, Colombia |
| Employment type | Full Time |
| Published | 8 September 2026 |
| Status | Open at last check |
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
The IT Support Specialist (Tier 1) is the first point of contact for end-users seeking technical assistance. This role will monitor, operate, troubleshoot, and resolve Level 1 technical issues remotely, ensuring staff and scholars have the tools they need to succeed. Utilizing ServiceNow and other remote diagnostic tools, this individual will perform a broad range of customer assistance, software deployment, remote equipment troubleshooting, and access management.
COMPETENCIES & RESPONSIBILITIES
Ticket Management: Triage, accurately log, and respond to inbound support requests via ServiceNow, ensuring SLAs are met for first-call resolution and response times.
Remote Technical Support: Provide first-line remote support for personal computer hardware, software, and specialized technology; escalate complex Level 2/Level 3 issues to appropriate internal teams.
System Health & Maintenance: Conduct routine remote health checks and audits on enterprise systems to proactively ensure software and security compliance.
Device Configuration: Assist in the remote setup, zero-touch provisioning, and configuration of laptops and peripherals for onboarding employees.
Software Management: Push remote software installations, updates, and repairs using endpoint management tools.
Asset Management: Track and maintain accurate records of distributed hardware and software licenses within ServiceNow's CMDB/Asset Management modules.
Knowledge Management: Develop, test, and publish user documentation, how-to guides, and Knowledge Base (KB) articles within ServiceNow.
Vendor Liaison: Communicate with external hardware and software vendors to resolve ongoing remote issues.
EDUCATION & EXPERIENCE
2+ years of direct experience in enterprise-level IT customer and application support (remote support experience highly preferred).
ITSM Proficiency: Hands-on experience using ServiceNow for ticket management, asset tracking, and knowledge base utilization.
Core Systems: Experience supporting and troubleshooting core enterprise applications, including Okta, Google Workplace, Workday, and JAMF.
Networking: Foundational knowledge of network protocols and standards, including remote troubleshooting for Macs, Chromebooks, and peripherals
Communication: Excellent oral and written interpersonal communication skills, with a focus on delivering empathetic and patient customer service over the phone or chat.
Project Skills: Exposure to project-based work structures and IT project lifecycle models.
Work Ethic: Highly self-motivated and directed, with keen attention to detail and the ability to prioritize and execute tasks in a high-pressure environment.
Team Player: Experience working collaboratively in a distributed, team-oriented environment.
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 8 Sept 2026.
Tech Support Associate at Sutherland — questions answered
What does the Tech Support Associate role at Sutherland pay?
Sutherland does not publish a salary on this Tech Support Associate listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Tech Support Associate role at Sutherland based?
Sutherland lists this Tech Support Associate role in Bogotá, Bogota, Colombia, //CUN, Bogotá, Bogota, Colombia, //CUN, Colombia, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Tech Support Associate role at Sutherland still open?
The Tech Support Associate posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 8 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Tech Support Associate role at Sutherland?
Apply to the Tech Support Associate at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
