Team Leader | Banking and Financial Account | Clark
Sutherland
Team Leader | Banking and Financial Account | Clark at Sutherland is a full time role based in Clark Freeport, PAMPANGA, Clark Freeport, PAMPANGA, Philippines. It was published on 9 February 2026 and was open at last check.
| Role | Team Leader | Banking and Financial Account | Clark |
|---|---|
| Company | Sutherland |
| Location | Clark Freeport, PAMPANGA, Clark Freeport, PAMPANGA, Philippines |
| Employment type | Full Time |
| Published | 9 February 2026 |
| Status | Open at last check |
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
- Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities i. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans.
- Weekly Audit requirement and call scrubbings
- Team attendance infractions insights thru internal Sutherland attendance tool
- ii. Provide ideas that can help the client improve their product, business, processes and/or policies
- iii. Present Team Performance to Clients in as needed basis
- Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale i. Set up accountability discussions on attendance and performance challenges
- ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews
- iii. Keep employees in the loop for any internal and external updates Have Team participate on Site and Program employee engagement activities
- iv. Come up with Team level mini engagement activities to hype morale
Our most successful candidates will have:
- At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial background
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 9 Feb 2026.
Team Leader | Banking and Financial Account | Clark at Sutherland — questions answered
What does the Team Leader | Banking and Financial Account | Clark role at Sutherland pay?
Sutherland does not publish a salary on this Team Leader | Banking and Financial Account | Clark listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Leader | Banking and Financial Account | Clark role at Sutherland based?
Sutherland lists this Team Leader | Banking and Financial Account | Clark role in Clark Freeport, PAMPANGA, Clark Freeport, PAMPANGA, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Team Leader | Banking and Financial Account | Clark role at Sutherland still open?
The Team Leader | Banking and Financial Account | Clark posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 9 February 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Leader | Banking and Financial Account | Clark role at Sutherland?
Apply to the Team Leader | Banking and Financial Account | Clark at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
