Associate Manager - Account Management
Sutherland
Associate Manager - Account Management at Sutherland is a full time role based in Hyderabad, TS, Hyderabad, TS, India. It was published on 2 September 2026 and was open at last check.
| Role | Associate Manager - Account Management |
|---|---|
| Company | Sutherland |
| Location | Hyderabad, TS, Hyderabad, TS, India |
| Employment type | Full Time |
| Published | 2 September 2026 |
| Status | Open at last check |
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
- Supervise, coach, and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
- Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives, process optimization, and automation opportunities.
- 4+ years of experience in email operations / Trust & Safety / SOC environments
- Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
- Hands-on experience with Splunk
- Proven experience managing teams in a 24x7 operational setup
- Strong stakeholder management, analytical, and decision-making skills
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 2 Sept 2026.
Associate Manager - Account Management at Sutherland — questions answered
What does the Associate Manager - Account Management role at Sutherland pay?
Sutherland does not publish a salary on this Associate Manager - Account Management listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Associate Manager - Account Management role at Sutherland based?
Sutherland lists this Associate Manager - Account Management role in Hyderabad, TS, Hyderabad, TS, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Associate Manager - Account Management role at Sutherland still open?
The Associate Manager - Account Management posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate Manager - Account Management role at Sutherland?
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