Director Support
HighRadius
Director Support at HighRadius is a full time role based in Hyderabad, Telangana, India. It was published on 30 April 2026 and was open at last check.
| Role | Director Support |
|---|---|
| Company | HighRadius |
| Location | Hyderabad, Telangana, India |
| Employment type | Full Time |
| Published | 30 April 2026 |
| Status | Open at last check |
About Us
HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognised as a market leader by Gartner, IDC, and Forrester.
Job Summary
HighRadius is seeking a strategic, high-energy Director of Premium Support to lead and scale our "White-Glove" support tier. As the dedicated leader for this function, you will take our established Premium Support offering and evolve it into a world-class, large-scale operation supporting 30–50 team members.
This isn't typical "break-fix" support. You will be responsible for the Order-to-Cash (OTC) suite, managing high-stakes SaaS environments where SLAs are aggressive and the client’s financial health is directly tied to our performance. You are a scaler, a technical strategist, and a diplomat who thrives in client-facing, high-pressure situations.
Key Responsibilities:
Client Relationship & Excellence
- High-Touch Engagement: Act as the executive escalation point for our top-tier clients, building deep trust with CFOs and Global Process Owners.
- SaaS Advocacy: Navigate the complexities of a multi-tenant SaaS environment to ensure client-specific needs are met while maintaining product integrity.
- Service Delivery: Ensure 100% compliance with white-glove SLAs, providing sophisticated Root Cause Analysis (RCA) and long-term resolution strategies.
Leadership & People Development
- Talent Expansion: Source and hire elite technical support engineers and leads who understand both finance workflows and software architecture.
- Mentorship: Cultivate a culture of extreme ownership and technical excellence within the existing and growing team.
- Cross-functional Collaboration: Partner with Product, Engineering, and Professional Services to voice client needs and influence the product roadmap.
Required Qualifications
- Experience: 10+ years in Technical Support or Customer Success, with at least 4 years in a senior leadership role (Director level) within a SaaS environment.
- Domain Expertise: Deep understanding of the Order-to-Cash (OTC) cycle or Fintech/Accounting software.
- Scaling Success: Proven track record of expanding an operational support team into a large-scale organisation (30+ people).
- Technical Acumen: Strong grasp of SaaS architecture, API integrations, and data flows.
- Communication: Exceptional "boardroom-ready" communication skills; able to translate technical issues into business impact for C-suite clients.
What You’ll Get
- Competitive salary.
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
Create your free OnJob profile to apply — we'll take you to HighRadius's application after sign-up. · Posted 30 Apr 2026.
Director Support at HighRadius — questions answered
What does the Director Support role at HighRadius pay?
HighRadius does not publish a salary on this Director Support listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Director Support role at HighRadius based?
HighRadius lists this Director Support role in Hyderabad, Telangana, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with HighRadius before you apply.
Is the Director Support role at HighRadius still open?
The Director Support posting at HighRadius was open at OnJob's last check of the employer's careers page, having been published on 30 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Director Support role at HighRadius?
Apply to the Director Support at HighRadius role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to HighRadius's own application page. Creating a profile is free and needs no card.
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