Senior Manager - Support Operations
HighRadius
Senior Manager - Support Operations at HighRadius is a full time role based in Hyderabad, Telangana, India. It was published on 29 June 2026 and was open at last check.
| Role | Senior Manager - Support Operations |
|---|---|
| Company | HighRadius |
| Location | Hyderabad, Telangana, India |
| Employment type | Full Time |
| Published | 29 June 2026 |
| Status | Open at last check |
Job Summary:
We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently.
Key Responsibilities
- Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative environment. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador".
- Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of support KPIs to drive continuous improvement in areas like response time, resolution time, and customer satisfaction.
- Operational Excellence: Oversee the day-to-day operations of the support team, ensuring that best practices for service delivery are followed. You will manage ticket queues, dynamically prioritize issues, and multitask as needed to maintain efficiency.
- Escalation Handling: Act as the primary escalation point for complex or critical customer issues. You will use your excellent communication and problem-solving skills to de-escalate situations, provide quick resolutions or workarounds, and ensure issues are driven to resolution.
- Customer Advocacy: Champion the customer experience by understanding and empathizing with client situations. You will partner with internal and external stakeholders to provide a "delightful customer experience".
- Cross-Functional Collaboration: Serve as a liaison between the support team and other departments, communicating customer feedback and insights to inform product development and company strategy.
Skills and experience needed
- Experience: Proven experience in a Support Manager role, preferably within a SaaS application environment.
- UK/US Client Experience: Demonstrated experience managing support teams that handle UK and US clients.
- KPI Knowledge: Strong knowledge and practical experience with key performance indicators (KPIs) for support teams.
- Communication Skills: Excellent communication skills, particularly in handling escalations and resolving conflicts with a collaborative approach.
- Technical Acumen: A technology-centric background with familiarity in application troubleshooting practices and tools like case management, knowledge bases, and defect management.
- Problem-Solving: Strong logical, analytical, and problem-solving skills to effectively manage and resolve complex Issues
What You’ll Get
- Competitive salary.
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur
Create your free OnJob profile to apply — we'll take you to HighRadius's application after sign-up. · Posted 29 Jun 2026.
Senior Manager - Support Operations at HighRadius — questions answered
What does the Senior Manager - Support Operations role at HighRadius pay?
HighRadius does not publish a salary on this Senior Manager - Support Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Senior Manager - Support Operations role at HighRadius based?
HighRadius lists this Senior Manager - Support Operations role in Hyderabad, Telangana, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with HighRadius before you apply.
Is the Senior Manager - Support Operations role at HighRadius still open?
The Senior Manager - Support Operations posting at HighRadius was open at OnJob's last check of the employer's careers page, having been published on 29 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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