Incident Operations Engineer Lead
Wise
Incident Operations Engineer Lead at Wise is a full time role based in Hyderabad, Hyderabad, , India. It was published on 11 August 2026 and was open at last check.
| Role | Incident Operations Engineer Lead |
|---|---|
| Company | Wise |
| Location | Hyderabad, Hyderabad, , India |
| Employment type | Full Time |
| Published | 11 August 2026 |
| Status | Open at last check |
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Role Purpose
As an Incident Operations Engineer Lead, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the "control room" for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented.
Key Responsibilities
1. Incident & Problem Support
Incident Facilitation: Support the coordination of active incidents by opening communication channels (Slack/GoogleMeet), ensuring the correct on-call engineers are available, and assisting with the documenting of the incident in real time.
Post-Incident Administration: Assist in creation and completion of post-mortem meetings and ensure that action items from these sessions are correctly logged in our tracking tools.
Problem Management: Help track recurring issues and follow up with engineering teams to ensure long-term fixes are progressing.
2. Process & Documentation
Record Keeping: Ensure all incident data is accurately captured for regulatory and compliance purposes.
Runbook Maintenance: Help the team keep internal documentation and "how-to" guides up to date as our systems and processes evolve.
Tooling Support: Learn to use and help maintain our incident response tools (e.g., Rootly, Jira, Slack) to ensure they are ready when an issue occurs.
3. Data & Reporting
Metric Gathering: Assist in pulling data for weekly or monthly incident reports, helping the team identify trends in service reliability.
Stakeholder Updates: Draft clear, concise status updates during and after incidents to keep the wider business informed.
4. Technical Skills Expectations
Tool Familiarity: Exposure to or a willingness to quickly learn standard DevOps/SRE tooling (e.g., monitoring systems, ticketing systems like Jira, communication platforms like Slack).
Basic Troubleshooting: The ability to follow technical instructions and assist engineers by performing basic diagnostic steps during an incident (e.g., checking logs, verifying service status).
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Create your free OnJob profile to apply — we'll take you to Wise's application after sign-up. · Posted 11 Aug 2026.
Incident Operations Engineer Lead at Wise — questions answered
What does the Incident Operations Engineer Lead role at Wise pay?
Wise does not publish a salary on this Incident Operations Engineer Lead listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Incident Operations Engineer Lead role at Wise based?
Wise lists this Incident Operations Engineer Lead role in Hyderabad, Hyderabad, , India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Wise before you apply.
Is the Incident Operations Engineer Lead role at Wise still open?
The Incident Operations Engineer Lead posting at Wise was open at OnJob's last check of the employer's careers page, having been published on 11 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Incident Operations Engineer Lead role at Wise?
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