Team Leader, Operations
Concentrix
Team Leader, Operations at Concentrix is a full time role based in IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2, India. It was published on 23 July 2026 and was open at last check.
| Role | Team Leader, Operations |
|---|---|
| Company | Concentrix |
| Location | IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2, India |
| Employment type | Full Time |
| Published | 23 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Role: Team Leader Operations
Designation: Assistant Manager Operations
Location: Bangalore
Years of Experience: 5+ yrs
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Managing a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.
- Working closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates
- Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery
- Bring in innovative ideas and process improvement proposals to strengthen the business
- Providing on-going monitoring and resolving of L1 escalations/complaints
- Managing and resolving service complaints related to the Financial Investigations Unit cases and checking the accuracy of SAR escalation to regulators such as NCA
- Manage a team of 20 employees
- Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
- Drive performance and be accountable in delivering SLA/KPI's.
- Conduct regular one on one to identify and solve issues/challenges experienced by team members.
- Accountable for absenteeism and attrition.
- Be an active participant in all weekly/Monthly/Quarterly reviews
Key Skills and knowledge:
- Knowledge of global Financial Crime regulations and current trends
- Experience in reviewing, investigating, and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations
- Strong people management skills along with analytical and decision-making skills
- Work closely with the client’s functional stakeholders and drive efficiency and accuracy of the team
- Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
- Analytical and Quantitative skills
- Excellent Communication skills
- Data Handling / data interpretation
- High level of maturity to handle people including but not limited to client, stakeholders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
- Detail oriented with Strong organizational and Presentation skills
- 1+Years as Team Handing experience on Papers
Educational Qualification:
- Graduate / post-graduate
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 23 Jul 2026.
Team Leader, Operations at Concentrix — questions answered
What does the Team Leader, Operations role at Concentrix pay?
Concentrix does not publish a salary on this Team Leader, Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Leader, Operations role at Concentrix based?
Concentrix lists this Team Leader, Operations role in IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Team Leader, Operations role at Concentrix still open?
The Team Leader, Operations posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 23 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Leader, Operations role at Concentrix?
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