Sr. SME, Operations
Concentrix
Sr. SME, Operations at Concentrix is a full time role based in IND Gurgaon - Bld 6 Ground & First Floor, India. It was published on 11 July 2026 and was open at last check.
| Role | Sr. SME, Operations |
|---|---|
| Company | Concentrix |
| Location | IND Gurgaon - Bld 6 Ground & First Floor, India |
| Employment type | Full Time |
| Published | 11 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities:
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Drive team metrics
- Regularly monitor closure of service levels
- Ensure prompt escalations to the Team Captain
- Supervise team members in the absence of the Team Captain.
- Monitor performance and quality scores of team members
- Take production and escalated calls
- Add value to the program by identifying improvement areas
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Resolve customer queries independently
- Help new hires in nesting and early ramp stage
Desired Skills:
- Graduate in any stream
- Flexible with shifts 24*7
- Work experience in the BPO industry in Chat/Voice/Email environment
- B2 Proficiency in English language
- Effective oral and written communication in English
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
Education: Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 11 Jul 2026.
Sr. SME, Operations at Concentrix — questions answered
What does the Sr. SME, Operations role at Concentrix pay?
Concentrix does not publish a salary on this Sr. SME, Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. SME, Operations role at Concentrix based?
Concentrix lists this Sr. SME, Operations role in IND Gurgaon - Bld 6 Ground & First Floor, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. SME, Operations role at Concentrix still open?
The Sr. SME, Operations posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 11 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. SME, Operations role at Concentrix?
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