Team Leader, Operations
Concentrix
Team Leader, Operations at Concentrix is a full time role based in India Bangalore - Divyashree, India. It was published on 23 July 2026 and was open at last check.
| Role | Team Leader, Operations |
|---|---|
| Company | Concentrix |
| Location | India Bangalore - Divyashree, India |
| Employment type | Full Time |
| Published | 23 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability.
- Monitor work and attendance in accordance with organizational policies and legal requirements.
- Provide effective coaching to direct reports to ensure consistent high performance.
- Identify performance-related issues, develop improvement plans, and implement corrective actions.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Handle escalated customer calls and provide subject matter expertise.
- Conduct team meetings to communicate updates and encourage feedback.
- Organize team activities and foster engagement.
- Stay updated on internal processes, policies, and procedures.
- Attend required leadership and development training.
- Promote CNX values—“Walk the talk” and lead by example.
Key Skills and Knowledge:
- Associate's degree in a related field with 2–4 years of relevant experience preferred.
- Prior experience in a voice process (inbound/outbound/customer service/sales).
- Strong understanding of voice metrics such as AHT, CSAT, FCR, call quality, service levels, and shrinkage.
- Knowledge of absenteeism, attrition, and workforce management.
- Ability to coach and develop team members to meet performance expectations.
- Strong oral communication and listening skills.
- Ability to lead, multitask, prioritize, and meet deadlines.
- Experience in handling escalations and driving resolution.
- Willingness to work in a flexible schedule.
- Minimum one year of experience as a Team Leader in a voice process.
Education: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 23 Jul 2026.
Team Leader, Operations at Concentrix — questions answered
What does the Team Leader, Operations role at Concentrix pay?
Concentrix does not publish a salary on this Team Leader, Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Leader, Operations role at Concentrix based?
Concentrix lists this Team Leader, Operations role in India Bangalore - Divyashree, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Team Leader, Operations role at Concentrix still open?
The Team Leader, Operations posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 23 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Leader, Operations role at Concentrix?
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