SR SME
Concentrix
SR SME at Concentrix is a full time role based in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India. It was published on 14 August 2026 and was open at last check.
| Role | SR SME |
|---|---|
| Company | Concentrix |
| Location | IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India |
| Employment type | Full Time |
| Published | 14 August 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibility :
- High performance delivery on all quality parameters
- Audit calls on Product/process, Communication and soft skills parameters
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- Data analysis and making designated reports/presentations
- Participate in calibrations to ensure consistent scoring & feedback delivery approach
- Communicate to heighten awareness and focus on importance of positive customer experience.
- Make recommendations and drive improvement
- Reduce the learning curve and help enhance product/process knowledge of new team members
- Ensure that internal policies, procedures, and compliance regulations are being followed
- Customer/Client Interactions
- Leverage process knowledge to proactively identify areas of concern & highlight to the change Team
- Prepare TNA , publish and execute for 100% closure
- Real Time Support (Production/Live Support) on the floor as per the business requirement
Desired Skills :
- Must have the ability to work under pressure
- Understanding of the Audit & Coaching process
- Excellent writing and comprehension skills
- Extremely good verbal & written communication skills
- Knowledge of English communication - sentence construction, grammar, punctuation etc.
- Ability to observe, analyse and give constructive feedback
- Presentation, Feedback & Coaching skills
- Hands on experience in MS-Office; preferably in MS-Excel and Power Point
- Customer orientation
- Customer Service Attitude
- Effective problem solving skills
- Highly energetic & enthusiastic
- Interpersonal skills and Team work
- Analytical and Quantitative skills
- Data Handling / data interpretation
- Process orientation & structured thinking.
- Should be willing to work in a 24/7 shift environment (Day and Night Shifts - Rotational) with no fixed week off( process works for six days)
Education: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 14 Aug 2026.
SR SME at Concentrix — questions answered
What does the SR SME role at Concentrix pay?
Concentrix does not publish a salary on this SR SME listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the SR SME role at Concentrix based?
Concentrix lists this SR SME role in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the SR SME role at Concentrix still open?
The SR SME posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 14 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the SR SME role at Concentrix?
Apply to the SR SME at Concentrix role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Concentrix's own application page. Creating a profile is free and needs no card.
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