C11 - Cash Proc Sr Supervisor

The Cash Proc Sr Supv is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to use technical expertise and comprehension of how the team integrates with others in improving efficiencies, completing deliverables efficiently, and accomplishing overall objectives of cash management strategies.

Responsibilities:

• Ensure effective, robust and proactive handling of the compliance / Sanction screening activities of the APAC Operations – Cash
• Should have thorough knowledge on the Payments domain
• Interact with Operation staff, management, Implementations, Technology and other critical teams (i.e., Compliance, Legal & CSIS) - often with stakeholders
• Training/cross-training within operations
• Provide support to all operational processes as needed within locations.
• Participate in UAT, implementation and training
• Properly monitor compliance related activities to ensure adherence to Audit and Control policies.
• Perform within departmental procedures and compliance standards in order to minimize losses to the firm.
• Provide support to all operational processes as needed
• Understand the procedures and compliance policies of the Regional Processing Center
• Participate in activities related to risk, control and compliance
• May lead or assist with projects and develop or assist with special reports
• May be responsible for maintaining department calendars and project workbooks
• Handle transactional escalations from junior staff and provide guidance and support.
• Problem solving skills.
• Strong performance record, indicating a self starter who solves issues as they arise.
• Must be able to adapt to change in a fast paced environment.
• Demonstrate people management skills and the ability to influence and empower people.
• Strong focus on control and compliance.
• Quick learner; comfortable with and able to manage in complex systems environment and associated development process.
• Strong interpersonal skills (as relates to staff, workflow coordination and work with other Citi businesses) and strong communication skills, both oral and written.
• Flexible/sense of urgency,.
• Commitment to mobility and diversity.
• Strong PC skills including ability to produce presentations for Senior management and cross functional partners for effective communication.
• Cash & Trade Industry Knowledge.
• Leadership/Strategic.
• Leading People/Embracing Diversity.
• Managing Risk.
• Technological proficiency/ knowledge.
• Working hours – Willing to work in rotational shift including night shift 24/7

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)Good oral and written communication skills
• Good customer service skills, service oriented
• Good people manager
• People and Process Management,
• Team building - Ability to manage diverse teams, conflict management
• Ability to prioritize; analytical thinking and attention to detail
• Ability to handle pressure, Strong inter-personal skills
• Willing to work on Rotational shifts

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