Assistant Manager-Operations

Our journey so far

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million+ happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

About the Role:

We are seeking a detail-oriented and analytical Credit Card & Payment Network Reconciliation Analyst to manage end-to-end reconciliation activities across various payment channels, including Credit Cards, Debit Cards, UPI, RuPay, Visa, Mastercard, NPCI, and other payment networks. The role involves ensuring accurate settlement, identifying discrepancies, resolving exceptions, and maintaining compliance with internal controls and regulatory requirements.

Key Responsibilities:

Reconciliation & Settlement

• Perform daily, weekly, and monthly reconciliation of transactions across:
• Credit Cards
• Debit Cards
• UPI transactions
• RuPay network
• Visa
• Mastercard
• Other domestic and international payment networks
• Reconcile transaction data between:
• Core banking systems
• Payment gateways
• Network settlement files
• General ledger (GL)
• Merchant settlement systems
• Validate settlement reports received from acquiring banks, card schemes, and payment partners.
• Monitor and reconcile chargebacks, refunds, reversals, and dispute transactions.
• Investigate and resolve unmatched or outstanding reconciliation items within defined SLAs.

Exception Management

• Identify discrepancies, breaks, and settlement variances.
• Perform root cause analysis and coordinate with internal and external stakeholders for resolution.
• Track aged reconciliation items and ensure timely closure.
• Escalate critical issues impacting financial reporting or customer settlements.

Payment Network Operations

• Manage reconciliation activities related to:
• UPI settlements and NPCI files
• RuPay transaction settlements
• Visa and Mastercard clearing and settlement reports
• Merchant acquiring and issuing transactions
• Verify interchange fees, MDR calculations, network charges, and settlement adjustments.

Financial Controls & Compliance

• Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
• Support internal and external audits by providing reconciliation evidence and documentation.
• Maintain accurate records of reconciliation activities and exception logs.
• Ensure compliance with RBI, NPCI, card network, and organizational policies.

Reporting & MIS

• Prepare daily reconciliation dashboards and management reports.
• Generate exception reports, settlement summaries, and aging analysis.
• Monitor transaction volumes, settlement trends, and operational KPIs.
• Recommend process improvements and automation opportunities.

Requirements:

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or related field.
• 3–8 years of experience in payment operations, card operations, reconciliation, or banking operations.

Technical Skills

• Strong understanding of:
• Credit Card Operations
• Debit Card Operations
• UPI ecosystem
• RuPay network
• Visa and Mastercard settlement processes
• Payment gateway reconciliation
• Merchant acquiring business
• Knowledge of:
• Settlement lifecycle
• Chargebacks and disputes
• GL reconciliation
• Financial accounting principles
• Proficiency in:
• Microsoft Excel (Advanced)
• Reconciliation tools and payment platforms
• Banking and payment systems

Soft Skills

• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to work under tight deadlines and manage multiple priorities.

Preferred Qualities:

• Experience with NPCI settlement files and UPI reconciliation.
• Exposure to card management systems and payment switches.
• Experience in fintech, payment aggregators, banks, or payment service providers.

Key Performance Indicators (KPIs)

• Reconciliation accuracy rate.
• Timely closure of reconciliation breaks.
• Settlement accuracy and timeliness.
• Reduction in aged outstanding items.
• Compliance with SLA and audit requirements.
• Process improvement and automation initiatives.