Customer Support Manager
Jai Kisan
Customer Support Manager at Jai Kisan is a full time role based in Mumbai, MH, India. The listing states pay of ₹5L–₹6L and asks for 5–8 yrs of experience. Listed skills: MIS and Customer Support Manager. It was published on 12 August 2026 and was open at last check.
| Role | Customer Support Manager |
|---|---|
| Company | Jai Kisan |
| Location | Mumbai, MH, India |
| Employment type | Full Time |
| Pay (as listed) | ₹5L–₹6L |
| Experience asked | 5–8 yrs |
| Skills listed | MIS and Customer Support Manager |
| Published | 12 August 2026 |
| Status | Open at last check |
Role Overview
The Customer Support Manager will be responsible for leading the customer support function, managing customer escalations, improving service quality, and driving operational excellence.
The ideal candidate should have strong people-management skills, excellent communication abilities, and experience managing customer support operations in a FinTech, SaaS, NBFC, Banking, BFSI, or technology-driven environment.
Key Responsibilities
- Lead and manage the Customer Support team to deliver high-quality and timely customer service.
- Develop and implement customer support processes, SOPs, and service standards.
- Monitor customer queries, complaints, escalations, and ensure timely resolution.
- Establish and track SLA, TAT, CSAT, response time, resolution time, and other support KPIs.
- Handle critical and high-priority customer escalations and ensure effective resolution.
- Identify recurring customer issues and work with Product, Technology, Operations, Sales, and other teams to resolve root causes.
- Develop a strong customer feedback mechanism and share actionable insights with internal stakeholders.
- Conduct regular performance reviews, coaching, and training for the support team.
- Ensure effective utilization of CRM and customer support tools for tracking customer interactions and resolutions.
- Prepare and present regular MIS and performance reports to management.
- Identify opportunities to automate repetitive support processes and improve operational efficiency.
- Establish and maintain a knowledge base, FAQs, support scripts, and standard response templates.
- Ensure adherence to company policies, data security standards, and applicable regulatory requirements.
- Drive continuous improvement initiatives to enhance customer satisfaction and retention.
Team Management
- Lead, mentor, and develop the customer support team.
- Define individual and team-level KPIs.
- Conduct regular performance reviews and provide constructive feedback.
- Identify training and development requirements.
- Build a culture of ownership, accountability, responsiveness, and customer-centricity.
Preferred Candidate Profile
- Bachelor’s degree in any discipline; MBA or relevant professional qualification is an added advantage.
- 5–8 years of experience in Customer Support, Customer Success, Client Servicing, or Customer Experience.
- Minimum 2–3 years of experience managing a customer support team.
- Strong experience in handling escalations and managing customer-facing operations.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and stakeholder-management skills.
- Ability to work in a fast-paced and high-growth environment.
- Strong understanding of CRM and customer support platforms.
- Experience in managing support MIS and operational dashboards.
Preferred Industry Experience
Experience in any of the following sectors will be preferred:
- FinTech
- NBFC
- Banking
- BFSI
- SaaS
- Technology
- Lending / Financial Services
- Receivables / Collections
Key Skills
- Customer Support Management
- Customer Experience
- Customer Success
- Team Management
- Escalation Management
- SLA & TAT Management
- CSAT & Customer Retention
- CRM Tools
- Process Development & SOPs
- MIS & Reporting
- Root Cause Analysis
- Stakeholder Management
- Problem Solving
- Process Automation
- People Management
Key Performance Indicators
The successful candidate will be responsible for improving and maintaining:
- Customer Satisfaction (CSAT)
- First Response Time (FRT)
- Turnaround Time (TAT)
- First Contact Resolution (FCR)
- Resolution Rate
- SLA Adherence
- Escalation Rate
- Customer Retention
- Team Productivity
- Quality Scores
What We’re Looking For
We are looking for a customer-first leader who can combine people management, operational discipline, and technology to build a scalable customer support function.
The ideal candidate should be proactive, data-driven, solution-oriented, and comfortable working closely with cross-functional teams in a rapidly evolving organization.
Why Join CredServ?
At CredServ, you will have the opportunity to build and scale customer support operations in an AI-native, high-growth environment. You will work closely with business, product, technology, and operations teams and play an important role in shaping the customer experience as we scale.
Create your free OnJob profile to apply — we'll take you to Jai Kisan's application after sign-up. · Posted 12 Aug 2026.
Customer Support Manager at Jai Kisan — questions answered
What does the Customer Support Manager role at Jai Kisan pay?
The Customer Support Manager at Jai Kisan listing states pay of ₹5L–₹6L for the Mumbai, MH, India position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 5–8 yrs of experience.
Where is the Customer Support Manager role at Jai Kisan based?
Jai Kisan lists this Customer Support Manager role in Mumbai, MH, India, advertised as full time work at that location and asking for 5–8 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Jai Kisan before you apply.
What skills does the Customer Support Manager role at Jai Kisan require?
The Customer Support Manager at Jai Kisan listing names MIS and Customer Support Manager. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Support Manager role at Jai Kisan?
Jai Kisan asks for 5–8 yrs of experience on this Customer Support Manager posting, alongside MIS and Customer Support Manager. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Support Manager role at Jai Kisan still open?
The Customer Support Manager posting at Jai Kisan was open at OnJob's last check of the employer's careers page, having been published on 12 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Manager role at Jai Kisan?
Apply to the Customer Support Manager at Jai Kisan role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Jai Kisan's own application page. Creating a profile is free and needs no card.
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