Customer Support Engineer
Clera
Customer Support Engineer at Clera is a full time role based in Munich, Bavaria, Germany. Listed skills: Engineering. It was published on 9 August 2026 and was open at last check.
| Role | Customer Support Engineer |
|---|---|
| Company | Clera |
| Location | Munich, Bavaria, Germany |
| Employment type | Full Time |
| Skills listed | Engineering |
| Published | 9 August 2026 |
| Status | Open at last check |
About the Role
We're a fast-growing, Y Combinator-backed startup building AI-driven software that automates quoting and order processing for distributors and manufacturers. Our platform integrates deeply with enterprise ERP and CRM systems, and our customers rely on it for core daily operations — so reliability and speed of resolution matter enormously.
We're looking for a Customer Support Engineer to own technical customer resolution end-to-end. You'll sit at the intersection of product, engineering, and customers — debugging production issues, building AI-powered support automation, and turning recurring problems into lasting improvements. This is an on-site role in Munich, working closely in person with a small, high-calibre team.
What You'll Do
- Investigate and reproduce production issues across product, data, integrations, and workflows.
- Dive into logs, databases, customer examples, and the codebase to identify root causes.
- Own technical resolution end-to-end — and fix issues directly where possible.
- Communicate clearly with customers to understand problems and ensure they feel well supported.
- Design and deploy AI agents that automate customer interactions and accelerate resolution times.
- Operate and manage AI agent workflows that assist investigation and escalate to core engineering when needed.
- Produce clear technical write-ups for escalations, including reproduction steps and relevant data.
- Document recurring issues, build internal playbooks, and propose product or process changes.
- Work closely with engineering and product leadership to shape the support function as the company scales.
What We're Looking For
Must-haves:
- At least 1 year of full-stack software engineering experience delivering production-grade code across React, TypeScript, Python, and PostgreSQL.
- Demonstrated ability to ship production code and debug real-world software issues across logs, databases, APIs, and unfamiliar codebases.
- Proven ability to own technical customer resolution end-to-end — investigation, reproduction, and coordination with product/engineering to implement fixes.
- Experience designing or deploying AI-assisted support workflows or AI agents for customer support automation.
- Comfortable communicating technical issues and resolutions to customers or non-technical stakeholders.
- German language proficiency at B2 level or above; strong English for international collaboration.
- Based in Munich or willing to relocate — on-site collaboration is a requirement for this role.
Nice to have:
- Experience documenting recurring issues and creating internal playbooks or runbooks.
- Background working in a startup or small-team environment with tight collaboration across customers, product, and engineering.
Location
This is a fully on-site role in Munich, Bavaria, Germany. Candidates must be based in Munich or willing to relocate. Visa sponsorship is not available.
Compensation & Benefits
Compensation details will be discussed during the interview process and are competitive for the Munich market at this company stage. You'll be joining a small, senior team at a well-backed early-stage company with significant scope for ownership and career growth.
Create your free OnJob profile to apply — we'll take you to Clera's application after sign-up. · Posted 9 Aug 2026.
Customer Support Engineer at Clera — questions answered
What does the Customer Support Engineer role at Clera pay?
Clera does not publish a salary on this Customer Support Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Support Engineer role at Clera based?
Clera lists this Customer Support Engineer role in Munich, Bavaria, Germany, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Clera before you apply.
What skills does the Customer Support Engineer role at Clera require?
The Customer Support Engineer at Clera listing names Engineering. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Support Engineer role at Clera still open?
The Customer Support Engineer posting at Clera was open at OnJob's last check of the employer's careers page, having been published on 9 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Engineer role at Clera?
Apply to the Customer Support Engineer at Clera role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Clera's own application page. Creating a profile is free and needs no card.
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