Solutions Engineer

Location: Riyadh/Dubai

Region: MENA

Reports to: Head of Pre-Sales, EMEA

About WebEngage:

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

• We are built for scale.
• We are built for complexity.
• We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

• A powerful Customer Data Platform (CDP)
• Real-time behavioral segmentation and intelligence
• Omnichannel journey orchestration
• AI-driven personalization and recommendations
• Deep analytics, experimentation, and revenue attribution
• WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Learn more about us at www.webengage.com

About the Role:

As a Solutions Engineer, you’ll serve as the technical bridge between customer needs and WebEngage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing, and Product teams to understand customer requirements, design tailored solutions, and demonstrate how WebEngage drives business impact. This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical, marketing, and executive audiences.

Key Responsibilities:

1. Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities.
2. Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.
3. Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes.
4. Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.
5. Collaborate across departments — Business Development, Marketing, and Market Research — to identify, qualify, and support the creation of Target Account Lists (TALs).
6. Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy.
7. Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles.
8. Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights.
9. Contribute to go-to-market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate.

Requirements:

1. Fluency in Arabic and English (spoken and written) is mandatory.
2. 5+ years of experience in Pre-Sales, Solutions Engineering, or Technical Consulting, preferably in SaaS, MarTech, CDP, or Analytics.
3. Strong understanding of Customer Data Platforms (CDPs), data architecture, and integration frameworks (APIs, SDKs, data pipelines).
4. Basic knowledge of AI concepts, including Large Language Models (LLMs), predictive analytics, and basic data science principles.
5. Ability to translate technical capabilities into business value and communicate effectively with technical and executive stakeholders.
6. Hands-on familiarity with marketing automation, analytics, and CRM ecosystems.
7. Experience with cloud platforms, data integration, and web/mobile SDKs.
8. Excellent presentation, communication, and documentation skills.
9. Strong problem-solving abilities and a collaborative, cross-functional mindset.

10.Bachelor’s degree in Computer Science, Engineering, or related technical field.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

• https://youtu.be/Y0HjfyMjUpg
• https://www.linkedin.com/company/webengage
• https://twitter.com/WebEngage?s=09

Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.