Customer Support Executive – E-Commerce (Hindi & English)
TECH GURU IT SOLUTIONS →Customer Support Executive – E-Commerce (Hindi & English) at TECH GURU IT SOLUTIONS is a full time role based in New Delhi, Delhi, India. The listing states pay of ₹12,000–₹18,000/mo and asks for 1–3 yrs of experience. Listed skills: customer support, voice & chat process, hindi and english fluency, ticketing system, crm and email & whatsapp support. It was published on 19 August 2026 and was open at last check.
| Role | Customer Support Executive – E-Commerce (Hindi & English) |
|---|---|
| Company | TECH GURU IT SOLUTIONS |
| Location | New Delhi, Delhi, India |
| Employment type | Full Time |
| Pay (as listed) | ₹12,000–₹18,000/mo |
| Experience asked | 1–3 yrs |
| Skills listed | customer support, voice & chat process, hindi and english fluency, ticketing system, crm and email & whatsapp support |
| Published | 19 August 2026 |
| Status | Open at last check |
About the Role
Tech Guru Store (techgurustore.in) is the e‑commerce arm of Tech Guru IT Solutions, Nehru Place, New Delhi. The company sells IT hardware, networking equipment and licensed software online in four graded conditions – Brand New, Open Box, Refurbished and Used. The Customer Support Executive is the voice of the store on every channel – phone, WhatsApp, email and website chat – before, during and after the sale.
Responsibilities
- Handle inbound calls, WhatsApp, email and website chat within a 30‑minute first‑response SLA during business hours.
- Answer pre‑purchase questions on product condition, warranty duration, compatibility and delivery timelines.
- Provide proactive order updates at every stage: confirmation, dispatch with tracking number, out for delivery and delivered.
- Make a delivery‑confirmation call the day after delivery on high‑value orders.
- Log every interaction against the customer record; no issue is resolved verbally without a written trail.
- Hand over damage, dead‑on‑arrival, wrong‑product and refund cases to the Returns Executive within the same hour.
- Escalate issues correctly rather than leaving an unhappy customer.
Requirements
- Fluent in both Hindi and English.
- Calm under pressure.
- Comfortable working inside a ticketing system.
- 1–3 years of experience in customer support, voice & chat process, or e‑commerce support.
- Proficiency with CRM, ticketing systems, email & WhatsApp support, and MS Excel.
- Strong complaint handling skills.
Nice to Have
- Experience with order management.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 19 Aug 2026.
Customer Support Executive – E-Commerce (Hindi & English) at TECH GURU IT SOLUTIONS — questions answered
What does the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS pay?
The Customer Support Executive – E-Commerce (Hindi & English) at TECH GURU IT SOLUTIONS listing states pay of ₹12,000–₹18,000/mo for the New Delhi, Delhi, India position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 1–3 yrs of experience.
Where is the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS based?
TECH GURU IT SOLUTIONS lists this Customer Support Executive – E-Commerce (Hindi & English) role in New Delhi, Delhi, India, advertised as full time work at that location and asking for 1–3 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with TECH GURU IT SOLUTIONS before you apply.
What skills does the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS require?
The Customer Support Executive – E-Commerce (Hindi & English) at TECH GURU IT SOLUTIONS listing names customer support, voice & chat process, hindi and english fluency, ticketing system, crm and email & whatsapp support. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS?
TECH GURU IT SOLUTIONS asks for 1–3 yrs of experience on this Customer Support Executive – E-Commerce (Hindi & English) posting, alongside customer support, voice & chat process and hindi and english fluency. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS still open?
The Customer Support Executive – E-Commerce (Hindi & English) posting at TECH GURU IT SOLUTIONS was open at OnJob's last check of the employer's careers page, having been published on 19 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Executive – E-Commerce (Hindi & English) role at TECH GURU IT SOLUTIONS?
Apply to the Customer Support Executive – E-Commerce (Hindi & English) at TECH GURU IT SOLUTIONS role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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