Customer Experience Specialist
Warp
Customer Experience Specialist at Warp is a full time role based in Remote · New York, New York, United States (remote). The listing states pay of $55k–$85k. It was published on 24 February 2026 and was open at last check.
| Role | Customer Experience Specialist |
|---|---|
| Company | Warp |
| Location | Remote · New York, New York, United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $55k–$85k |
| Published | 24 February 2026 |
| Status | Open at last check |
About Warp
Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.
We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
About The Role
As a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform. You'll join our growing Customer Experience team — reporting to the Head of Customer Success — and serve as the go-to person when customers need guidance, answers, or hands-on support. This isn't a ticket-submitting role. You'll be a true partner in resolving customer cases end-to-end, translating real customer pain into actionable insights for our engineering and product teams, and getting ahead of issues before they become patterns.
What You’ll Do
- Own real-time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times
- Resolve complex payroll challenges including tax notices and payment issues
- Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works
- Partner with engineering on customer cases — context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating
- Translate customer-reported issues into clear, well-documented technical briefs that engineering and product can act on
- Identify recurring or deep-rooted issues and bring them to leadership with recommendations — shifting from reactive resolution to proactive prevention
- Communicate with third-party partners integrated with Warp on behalf of customers
- Build and maintain a customer-facing knowledge base that evolves with product rollouts and common queries
You will be good for this role if you
- Are genuinely curious about how products work and motivated to become a subject matter expert
- Can translate complex or technical issues into plain language — for customers and internal teams alike
- Spot patterns in customer feedback and think about root causes, not just quick fixes
- Take ownership of customer cases from first touch to full resolution
- Thrive in a fast-paced environment where processes are still being built
What You Need
- 1–2+ years of customer support experience, ideally in a technical or product-forward environment
- Strong documentation and follow-up skills with meticulous attention to detail
- High customer empathy paired with sharp problem-solving instincts
- Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly
- Ability to manage multiple cases simultaneously without letting anything fall through the cracks
- Nice to have: background in HR, payroll, or financial services
Benefits at Warp:
- 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
- 401(k) Matching: Start investing in your future from day one.
- Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
- Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
- Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
- Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.
Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.
Create your free OnJob profile to apply — we'll take you to Warp's application after sign-up. · Posted 24 Feb 2026.
Customer Experience Specialist at Warp — questions answered
What does the Customer Experience Specialist role at Warp pay?
The Customer Experience Specialist at Warp listing states pay of $55k–$85k for the Remote · New York, New York, United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Customer Experience Specialist role at Warp remote?
Yes — Warp advertises this Customer Experience Specialist role as remote, tied to Remote · New York, New York, United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Warp before you apply.
Is the Customer Experience Specialist role at Warp still open?
The Customer Experience Specialist posting at Warp was open at OnJob's last check of the employer's careers page, having been published on 24 February 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Experience Specialist role at Warp?
Apply to the Customer Experience Specialist at Warp role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Warp's own application page. Creating a profile is free and needs no card.
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