Manager, Financial Planning & Analysis – Payments & Customer Service
Spotify
Manager, Financial Planning & Analysis – Payments & Customer Service at Spotify is a full time role based in New York, NY. It was published on 15 July 2026 and was open at last check.
| Role | Manager, Financial Planning & Analysis – Payments & Customer Service |
|---|---|
| Company | Spotify |
| Location | New York, NY |
| Employment type | Full Time |
| Published | 15 July 2026 |
| Status | Open at last check |
Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems.
This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs. You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to translate complex operational economics into clear financial narratives, build the models that inform decisions, and govern performance against plan.
Create your free OnJob profile to apply — we'll take you to Spotify's application after sign-up. · Posted 15 Jul 2026.
Manager, Financial Planning & Analysis – Payments & Customer Service at Spotify — questions answered
What does the Manager, Financial Planning & Analysis – Payments & Customer Service role at Spotify pay?
Spotify does not publish a salary on this Manager, Financial Planning & Analysis – Payments & Customer Service listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Manager, Financial Planning & Analysis – Payments & Customer Service role at Spotify based?
Spotify lists this Manager, Financial Planning & Analysis – Payments & Customer Service role in New York, NY, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Spotify before you apply.
Is the Manager, Financial Planning & Analysis – Payments & Customer Service role at Spotify still open?
The Manager, Financial Planning & Analysis – Payments & Customer Service posting at Spotify was open at OnJob's last check of the employer's careers page, having been published on 15 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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