Customer Loyality Manager
Paytm
Customer Loyality Manager at Paytm is a full time role based in Noida, Uttar Pradesh. It was published on 24 June 2026 and was open at last check.
| Role | Customer Loyality Manager |
|---|---|
| Company | Paytm |
| Location | Noida, Uttar Pradesh |
| Employment type | Full Time |
| Published | 24 June 2026 |
| Status | Open at last check |
About the Role
We are looking for an experienced Customer Retention & Loyalty Manager to drive customer engagement, repeat transactions, and long-term customer value. The ideal candidate will own retention strategy, loyalty programs, CRM campaigns, and lifecycle marketing initiatives to improve customer stickiness and maximize Customer Lifetime Value (LTV).
The role requires a strong understanding of customer behavior, data analytics, CRM platforms, and loyalty frameworks, preferably in Travel, E-commerce, Fintech, or Consumer Internet businesses.
Key Responsibilities
Define and execute customer retention and loyalty strategies across customer lifecycle stages.
Design and manage loyalty programs, membership offerings, rewards, cashback, and engagement initiatives.
Drive repeat transactions and improve customer retention metrics through targeted CRM campaigns.
Develop customer segmentation and personalization strategies using behavioral and transactional data.
Own lifecycle communication across Push, Email, SMS, WhatsApp, and in-app channels.
Monitor and optimize key metrics such as Retention Rate, Churn Rate, Repeat Purchase Rate, Engagement Rate, and LTV.
Conduct cohort analysis and identify opportunities to improve customer stickiness.
Partner with Product, Growth, Marketing, Analytics, and Business teams to launch retention initiatives.
Drive A/B testing and experimentation to improve campaign performance and customer engagement.
Build dashboards and reporting mechanisms to track loyalty and retention performance.
Manage CRM and marketing automation platforms for campaign execution and optimization.
Requirements
8+ years of experience in Customer Retention, Loyalty, CRM, Lifecycle Marketing, or Customer Engagement.
Experience in Travel, E-commerce, Fintech, Consumer Internet, or Digital Platforms preferred.
Proven track record of improving retention, repeat transactions, and customer lifetime value.
Hands-on experience with CRM tools such as Clevertap, WebEngage, MoEngage, Braze, or Salesforce Marketing Cloud.
Strong analytical skills with experience in SQL, Excel, Tableau, Power BI, or similar tools.
Experience in customer segmentation, personalization, and campaign optimization.
Ability to work cross-functionally and influence multiple stakeholders.
Strong problem-solving and data-driven decision-making skills.
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 24 Jun 2026.
Customer Loyality Manager at Paytm — questions answered
What does the Customer Loyality Manager role at Paytm pay?
Paytm does not publish a salary on this Customer Loyality Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Loyality Manager role at Paytm based?
Paytm lists this Customer Loyality Manager role in Noida, Uttar Pradesh, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the Customer Loyality Manager role at Paytm still open?
The Customer Loyality Manager posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 24 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Loyality Manager role at Paytm?
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