Back Office
Fygaro
Back Office at Fygaro is a full time role based in Remote · Colombia (remote). It was published on 17 August 2026 and was open at last check.
| Role | Back Office |
|---|---|
| Company | Fygaro |
| Location | Remote · Colombia (remote) |
| Employment type | Full Time |
| Published | 17 August 2026 |
| Status | Open at last check |
The Back Office manages the applications within the e-commerce ecosystem. By assisting merchants and support analysts, they are responsible for the tracking of incidents and the follow-up of stakeholder requests. They also assist in monitoring the health of the applications, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.
Responsibilities
- Assist with providing first and second level support for e-commerce applications;
- Identify, research, troubleshoot, and resolve technical issues by partnering with their support analyst lead to collaborate with development and cross functional product teams;
- Respond to stakeholder requests by utilizing various communication channels (ticketing system, phone, email, chat, etc.);
- Offer a high level of customer service to stakeholders with various degrees of technical proficiency and detailed communication;
- Document, dispatch and escalate requests when necessary;
- Follow up with stakeholders to ensure satisfaction;
- Work directly with 3rd party support teams to troubleshoot technical bugs and other processes.
Requirements
- University courses in information technology/computer science or equivalent experience;
- E-commerce experience (an asset);
- IT Project experience is an asset (if done as part of the school curriculum);
- Experience working on software is an asset (if done as part of the school curriculum/projects);
- Basic understanding of code (HTML, PHP, Javascript) is an asset.
- Excellent customer service skills;
- Excellent communication and writing skills;
- Good interpersonal skills;
- Proactive and autonomous;
- Ability to make complex information accessible;
- Curiosity to learn;
- Good working knowledge of Microsoft Office suite (particularly excel);
- Bilingualism (Spanish/English) is required both orally and in writing.
Perks:
- Excellent compensation.
- 100% remote work.
- Monday to Friday work schedule.
- Indefinite Term contract
Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Fygaro's application after sign-up. · Posted 17 Aug 2026.
Back Office at Fygaro — questions answered
What does the Back Office role at Fygaro pay?
Fygaro does not publish a salary on this Back Office listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Back Office role at Fygaro remote?
Yes — Fygaro advertises this Back Office role as remote, tied to Remote · Colombia, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Fygaro before you apply.
Is the Back Office role at Fygaro still open?
The Back Office posting at Fygaro was open at OnJob's last check of the employer's careers page, having been published on 17 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Back Office role at Fygaro?
Apply to the Back Office at Fygaro role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Fygaro's own application page. Creating a profile is free and needs no card.
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