Commissions Analyst

• Conduct thorough analyses of carrier commission reports to ensure accuracy and timely processing.
• Process partner commission statements using internal commissions software.
• Communicate the results of monthly reconciliations to internal and external stakeholders.
• Audit order submissions with TSD/suppliers and ensure all commission requirements are in place.
• Perform ad-hoc analyses and audits, including order tagging, wireless line activations, and commissioning account numbers.
• Perform software QA testing on commissions features in internal software per documented process; flag issues to the Director.
• Act as backup for other commissions analysts when needed.
• Own end-to-end commissions service delivery for assigned external partners: serve as primary operational contact for that portfolio from intake through resolution per documented process. Backup and PTO handoff are governed by team SOP.
• Establish meaningful relationships across the assigned partner portfolio through consistent and reliable communication.
• Lead monthly partner commission review meetings and participate in cadence calls as needed; review status with partners and surface issues that need attention.
• Assist assigned partners with ongoing questions about commissions OS features that come up during status reviews and routine work.
• Escalate with context to the Senior Commissions Analyst when an issue exceeds routine resolution.
• Other Duties: Other projects and assignments as needed, including special analyses and data validation.
• Minimum 2 years' experience in the telecom channel, with direct commissions experience, required.
• Bachelor's degree or equivalent professional experience required.
• Working knowledge of tiered commission structures and complex payment configurations.
• Ability to interpret contracts and extract commission-related information, including payment breakdowns and dispute timelines.
• Ability to summarize analyses clearly for both technical and non-technical audiences.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Strong commitment to customer service, with the ability to anticipate and meet partner needs.
• Ability to work independently with limited oversight and to prioritize effectively during peak cycles (including month-end).
• Advanced technical skills in Microsoft Excel, including filtering large data sets, navigating large spreadsheets, using functions such as SUM and ROUND, leveraging Pivot Tables, and utilizing VLOOKUP efficiently.
• Comfort exercising new software features against documented expectations and reporting reproducible defects.
• Experience with commissions management and telco/channel tools (e.g. RPM Telco) is preferred but not required.
• Prior experience as a primary point of contact for external partners or customers is preferred but not required.
• Must be authorized to work in the United States for any employer.
• Must be able to read, write, and speak English proficiently.

Originally posted on Himalayas