Customer Growth & Success Manager
Nagarro
Customer Growth & Success Manager at Nagarro is a full time role based in Remote · Remote, Remote, , Philippines (remote). It was published on 15 June 2026 and was open at last check.
| Role | Customer Growth & Success Manager |
|---|---|
| Company | Nagarro |
| Location | Remote · Remote, Remote, , Philippines (remote) |
| Employment type | Full Time |
| Published | 15 June 2026 |
| Status | Open at last check |
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
We’re looking for a Customer Success & Growth Manager to support members throughout their journey while driving customer engagement, retention, and account growth. This role combines customer success, relationship management, and growth-focused account management to help members succeed in their preparation and continuing education journey. You’ll build strong long-term relationships with members, deliver exceptional support experiences, identify opportunities for renewals and upgrades, and help grow firm or group memberships. The role also involves collaborating cross-functionally to improve customer experience, workflows, onboarding, and retention strategies. The ideal candidate is proactive, relationship-driven, consultative, and comfortable working in a fast-paced environment while leveraging AI tools and process improvements to support both customer success and business growth.
Responsibilities:
- Serve as the main point of contact for members throughout their licensure journey
- Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs
- Celebrate member milestones and create positive customer experiences
- Encourage customer loyalty and help turn members into brand advocates
- Identify opportunities for membership renewals, upgrades, and additional services
- Spot potential firm or group membership opportunities from individual member interactions
- Support long-term business opportunities in partnership with the sales team
- Contribute to customer retention, account growth, and overall member success
- Assist candidates with ARE preparation, study planning, memberships, and platform navigation
- Proactively engage inactive or at-risk members to help them stay on track toward licensure
- Deliver thoughtful, empathetic, and professional customer support
- Work alongside AI tools and systems to improve customer experience and team workflows
- Identify process improvements, recurring issues, and opportunities for automation
- Help improve support resources, workflows, and operational processes
- Share customer feedback and insights with product and marketing teams
- Identify trends and opportunities to improve onboarding, engagement, and retention
- Help the company better understand the needs of architecture candidates and firms
- 5 years’ experience in customer success and account management
- Has excellent communication skills, especially in writing
- Builds strong relationships and earns customer trust easily
- Enjoys helping customers achieve success
- Takes a friendly, consultative approach to customer interactions
- Understands business goals without being overly sales-focused
- Is proactive, organized, and solution-oriented
- Background in AI tools and improving workflows
- Works well in fast-paced and changing environments
- Knowledge in helping grow and improve the customer success function
- Experience in architecture, education, SaaS, or membership organizations is a plus, but not required.
- Amenable to work a 1:00 AM – 9:00 AM shift, Tuesday to Saturday
Create your free OnJob profile to apply — we'll take you to Nagarro's application after sign-up. · Posted 15 Jun 2026.
Customer Growth & Success Manager at Nagarro — questions answered
What does the Customer Growth & Success Manager role at Nagarro pay?
Nagarro does not publish a salary on this Customer Growth & Success Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Growth & Success Manager role at Nagarro remote?
Yes — Nagarro advertises this Customer Growth & Success Manager role as remote, tied to Remote · Remote, Remote, , Philippines, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Nagarro before you apply.
Is the Customer Growth & Success Manager role at Nagarro still open?
The Customer Growth & Success Manager posting at Nagarro was open at OnJob's last check of the employer's careers page, having been published on 15 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Growth & Success Manager role at Nagarro?
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