Head of CS, DACH
Miro
Head of CS, DACH at Miro is a full time role based in Remote. It was published on 3 September 2026 and was open at last check.
| Role | Head of CS, DACH |
|---|---|
| Company | Miro |
| Location | Remote |
| Employment type | Full Time |
| Published | 3 September 2026 |
| Status | Open at last check |
About the Team
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
About the Role
Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with the regional Sales leaders and other cross-functional partners to improve our processes, and to drive adoption, retention and customer expansion.
What you’ll do
- Coach and lead the team of CSMs serving our DACH customers
- Partner with primarily sales and other customer experience teams to help improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion
- Manage the team to maintain hygiene in account data, health, and other important indicators
- Own your team’s revenue and health forecasting
- You will build and maintain executive relationships for selected accounts in your team’s portfolio
- Continuously help innovate via AI transformation and improve processes, practices and assets to deliver consistently better customer success in a scaling business
What you’ll need
- 5+ years of management experience leading High Touch Customer Success or other core account management teams at a high-growth B2B SaaS organization
- 2 years in Consulting
- Fluent in German a must
- Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling
- A solid understanding and great foundation in Customer Success norms, processes, and KPIs
- Excellent communication skills, ability to establish relationships at exec level and work cross-functionally
- Excellent ability to identify and resolve problems in fast pace environment
- Good understanding of AI transformation, Enterprise SaaS applications and collaboration technology
- Comfortable and willing to be a hands-on contributor
- Analytical approach: analyse data and turn that into strategy & execution. Coach your team on how to prioritize & execute using data
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
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Create your free OnJob profile to apply — we'll take you to Miro's application after sign-up. · Posted 3 Sept 2026.
Head of CS, DACH at Miro — questions answered
What does the Head of CS, DACH role at Miro pay?
Miro does not publish a salary on this Head of CS, DACH listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Head of CS, DACH role at Miro based?
Miro lists this Head of CS, DACH role in Remote, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Miro before you apply.
Is the Head of CS, DACH role at Miro still open?
The Head of CS, DACH posting at Miro was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Head of CS, DACH role at Miro?
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