IT Support Specialist
FreshTalent →IT Support Specialist at FreshTalent is a contract role based in Remote · Angola-6 (remote). The listing asks for 3–10 yrs of experience. Listed skills: Hardware/software troubleshooting, Networking knowledge (tcp/ip, Dns, Vpn, Ticket management (itsm) and incident documentation and Os support (windows/mac/linux). It was published on 14 August 2026 and was open at last check.
| Role | IT Support Specialist |
|---|---|
| Company | FreshTalent |
| Location | Remote · Angola-6 (remote) |
| Employment type | Contract |
| Experience asked | 3–10 yrs |
| Skills listed | Hardware/software troubleshooting, Networking knowledge (tcp/ip, Dns, Vpn, Ticket management (itsm) and incident documentation and Os support (windows/mac/linux) |
| Published | 14 August 2026 |
| Status | Open at last check |
IT Support Specialist
Job Type: Contractor
Location: Remote
Openings: 50
Compensation: $30–$55/hr
Required Skills
- Hardware/software troubleshooting
- Networking knowledge (TCP/IP, DNS, VPN)
- Ticket management (ITSM) and incident documentation
- OS support (Windows/Mac/Linux)
- Supporting non-technical users
Job Description
We are selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.
No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
- Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
- Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).
- Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.
- Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.
- Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.
- Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.
- Collaborate asynchronously within a remote engagement model, delivering high-quality written and verbal feedback.
Preferred Qualifications
- Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
- Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
- Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
- Strong written and verbal communication skills, with a focus on supporting non-technical end users.
- Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
- Demonstrated ability to contribute to technical process documentation and knowledge bases.
- Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 14 Aug 2026.
IT Support Specialist at FreshTalent — questions answered
What does the IT Support Specialist role at FreshTalent pay?
FreshTalent does not publish a salary on this IT Support Specialist listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the IT Support Specialist role at FreshTalent remote?
Yes — FreshTalent advertises this IT Support Specialist role as remote, tied to Remote · Angola-6, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with FreshTalent before you apply.
What skills does the IT Support Specialist role at FreshTalent require?
The IT Support Specialist at FreshTalent listing names Hardware/software troubleshooting, Networking knowledge (tcp/ip, Dns, Vpn, Ticket management (itsm) and incident documentation and Os support (windows/mac/linux). Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the IT Support Specialist role at FreshTalent?
FreshTalent asks for 3–10 yrs of experience on this IT Support Specialist posting, alongside Hardware/software troubleshooting, Networking knowledge (tcp/ip and Dns. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the IT Support Specialist role at FreshTalent still open?
The IT Support Specialist posting at FreshTalent was open at OnJob's last check of the employer's careers page, having been published on 14 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the IT Support Specialist role at FreshTalent?
Apply to the IT Support Specialist at FreshTalent role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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