Enterprise Customer Success Manager
Perplexity
Enterprise Customer Success Manager at Perplexity is a full time role based in San Francisco, California, United States. The listing states pay of $150k–$190k. It was published on 6 October 2025 and was open at last check.
| Role | Enterprise Customer Success Manager |
|---|---|
| Company | Perplexity |
| Location | San Francisco, California, United States |
| Employment type | Full Time |
| Pay (as listed) | $150k–$190k |
| Published | 6 October 2025 |
| Status | Open at last check |
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
Why Perplexity?
- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Create your free OnJob profile to apply — we'll take you to Perplexity's application after sign-up. · Posted 6 Oct 2025.
Enterprise Customer Success Manager at Perplexity — questions answered
What does the Enterprise Customer Success Manager role at Perplexity pay?
The Enterprise Customer Success Manager at Perplexity listing states pay of $150k–$190k for the San Francisco, California, United States position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Enterprise Customer Success Manager role at Perplexity based?
Perplexity lists this Enterprise Customer Success Manager role in San Francisco, California, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Perplexity before you apply.
Is the Enterprise Customer Success Manager role at Perplexity still open?
The Enterprise Customer Success Manager posting at Perplexity was open at OnJob's last check of the employer's careers page, having been published on 6 October 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Enterprise Customer Success Manager role at Perplexity?
Apply to the Enterprise Customer Success Manager at Perplexity role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Perplexity's own application page. Creating a profile is free and needs no card.
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