Scaled Enterprise Customer Success Manager
Perplexity
Scaled Enterprise Customer Success Manager at Perplexity is a full time role based in Remote · San Francisco, California, United States (remote). The listing states pay of $150k–$175k. It was published on 16 May 2026 and was open at last check.
| Role | Scaled Enterprise Customer Success Manager |
|---|---|
| Company | Perplexity |
| Location | Remote · San Francisco, California, United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $150k–$175k |
| Published | 16 May 2026 |
| Status | Open at last check |
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities
- Execute the scaled Enterprise customer success strategy developed by leadership
- Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
- Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
- Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
- Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
- Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
- Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
- Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
- Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
- Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
Qualifications
- 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
- Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
- Strong customer judgment with the ability to balance personalized engagement and scalable program execution
- Proven ability to drive adoption, retention, and growth across a book of business
- Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
- Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
Create your free OnJob profile to apply — we'll take you to Perplexity's application after sign-up. · Posted 16 May 2026.
Scaled Enterprise Customer Success Manager at Perplexity — questions answered
What does the Scaled Enterprise Customer Success Manager role at Perplexity pay?
The Scaled Enterprise Customer Success Manager at Perplexity listing states pay of $150k–$175k for the Remote · San Francisco, California, United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Scaled Enterprise Customer Success Manager role at Perplexity remote?
Yes — Perplexity advertises this Scaled Enterprise Customer Success Manager role as remote, tied to Remote · San Francisco, California, United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Perplexity before you apply.
Is the Scaled Enterprise Customer Success Manager role at Perplexity still open?
The Scaled Enterprise Customer Success Manager posting at Perplexity was open at OnJob's last check of the employer's careers page, having been published on 16 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Scaled Enterprise Customer Success Manager role at Perplexity?
Apply to the Scaled Enterprise Customer Success Manager at Perplexity role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Perplexity's own application page. Creating a profile is free and needs no card.
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