Sr. Supervisor, Quality
Concentrix
Sr. Supervisor, Quality at Concentrix is a full time role based in Site 2, India. It was published on 8 September 2026 and was open at last check.
| Role | Sr. Supervisor, Quality |
|---|---|
| Company | Concentrix |
| Location | Site 2, India |
| Employment type | Full Time |
| Published | 8 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Roles and Key responsibilities:
- Monitor, evaluate and / or audit a sample of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Key skills and knowledge:
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
Educational Qualification: Graduate
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 8 Sept 2026.
Sr. Supervisor, Quality at Concentrix — questions answered
What does the Sr. Supervisor, Quality role at Concentrix pay?
Concentrix does not publish a salary on this Sr. Supervisor, Quality listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. Supervisor, Quality role at Concentrix based?
Concentrix lists this Sr. Supervisor, Quality role in Site 2, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. Supervisor, Quality role at Concentrix still open?
The Sr. Supervisor, Quality posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 8 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. Supervisor, Quality role at Concentrix?
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