Associate Manager - HR Shared Services
Sutherland
Associate Manager - HR Shared Services at Sutherland is a full time role based in Sofia, Sofia City Province, Sofia, Sofia City Province, Bulgaria. It was published on 22 July 2026 and was open at last check.
| Role | Associate Manager - HR Shared Services |
|---|---|
| Company | Sutherland |
| Location | Sofia, Sofia City Province, Sofia, Sofia City Province, Bulgaria |
| Employment type | Full Time |
| Published | 22 July 2026 |
| Status | Open at last check |
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Duties and Responsibilities:
- Respond to complex employee and manager queries related to the employee lifecycle and post-separation
- Lead and support HR operational activities, ensuring accurate and timely service delivery
- Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations
- Monitor team performance, workflows, and service levels, driving continuous improvement
- Coach and support team members, sharing knowledge and best practices
- Analyze reports and identify opportunities to improve HR processes
- Support HR projects and perform additional tasks as required
- Maintain employee records, confidentiality, and compliance with company policies and NDA
- Bachelor's degree or higher.
- 3+ years of HR experience, including at least 2 years in a supervisory or people management role.
- Strong knowledge of end-to-end HR processes, Bulgarian National Revenue Agency requirements, and statutory compliance.
- Proactive, solution-oriented, and driven by a digital and continuous improvement mindset.
- Strong stakeholder management, collaboration, and people leadership skills.
- Experience managing the employee lifecycle and HR operations.
- Experience with SAP SuccessFactors is an advantage.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Excellent communication and presentation skills, with strong proficiency in Bulgarian and English.
- Ability to work effectively under pressure.
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and various discounts
- Competitive salary and clear career progression
- World-class on-the-job training
- Work in a cozy office
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 22 Jul 2026.
Associate Manager - HR Shared Services at Sutherland — questions answered
What does the Associate Manager - HR Shared Services role at Sutherland pay?
Sutherland does not publish a salary on this Associate Manager - HR Shared Services listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Associate Manager - HR Shared Services role at Sutherland based?
Sutherland lists this Associate Manager - HR Shared Services role in Sofia, Sofia City Province, Sofia, Sofia City Province, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Associate Manager - HR Shared Services role at Sutherland still open?
The Associate Manager - HR Shared Services posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 22 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate Manager - HR Shared Services role at Sutherland?
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