Customer Service Representative

We are seeking a Customer Service Representative to join our growing team. In this role you will field calls, emails, and chat requests from customers, and assist with order placement and issue resolution.

Key responsibilities

• Listen, document, and help resolve conflicts with customers

• Answer questions or handle complaints from customers

• Field phone calls, emails, and chat requests

• Provide information to customers about order status and product queries

• Process customer orders, changes, and returns according to established policies

• Work closely with the credit department to resolve disputed credit items

Requirements and Qualifications

• High school diploma or equivalent

• Customer service experience a plus

• Experience with corporate phone systems or switchboard preferred

• Flexible schedule