Customer Service Representative

Yumifys is seeking a professional, friendly, and customer-focused Customer Service Representative to join our growing team.

In this role, you will serve as an important point of contact between Yumifys and its customers. You will answer questions, provide information, address concerns, document interactions, and help customers receive timely and professional assistance.

The ideal candidate communicates clearly, enjoys helping people, stays calm when resolving problems, and can provide a consistently positive customer experience.

Key responsibilities

• Respond to inbound inquiries via phone, email, and chat, ensuring accurate and timely resolutions.

• Document all interactions in the CRM system, updating customer records and tracking issue status.

• Identify and troubleshoot product or service issues, escalating complex cases to appropriate teams.

• Manage a high volume of requests while maintaining quality and adherence to service level agreements.

• Provide proactive follow‑up to close loops and improve the overall customer experience.

• Collaborate with sales, technical, and operations teams to resolve cross‑functional problems.

• Continuously improve processes by sharing feedback and best practices with leadership.

Required qualifications

• 1–5 years of experience in a customer support or call‑center environment.

• Excellent written and verbal communication skills with strong active‑listening abilities.

• Proficient typing speed of at least 60 wpm and comfortable using CRM platforms (e.g., Salesforce, Zendesk).

• Demonstrated ability to multitask, prioritize, and manage time effectively in a remote setting.

• Proven problem‑solving and conflict‑resolution skills.

• Reliable high‑speed internet connection and a dedicated home office workspace.

Nice to have

• Experience with additional support tools such as live‑chat software or ticketing systems.

• Familiarity with basic data analysis to identify trends and improve service quality.

• Certification in customer service or related fields (e.g., HDI, ITIL).

• Previous remote work experience with a track record of meeting performance metrics.