Customer Experience Associate
Kapture CX
Customer Experience Associate at Kapture CX is a full time role based in Bengaluru, KA, India. The listing states pay of ₹5L–₹6.5L and asks for 1–3 yrs of experience. Listed skills: SaaS, debugging, API, Technical Knowledge, Email Writing and Support. It was published on 3 September 2026 and was open at last check.
| Role | Customer Experience Associate |
|---|---|
| Company | Kapture CX |
| Location | Bengaluru, KA, India |
| Employment type | Full Time |
| Pay (as listed) | ₹5L–₹6.5L |
| Experience asked | 1–3 yrs |
| Skills listed | SaaS, debugging, API, Technical Knowledge, Email Writing and Support |
| Published | 3 September 2026 |
| Status | Open at last check |
Role Name: Customer Experience Associate
At Kapture CX, we are looking for a Customer Experience Associate in our Customer Support team.
Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about?
This role is all about being the first line of technical problem-solving for our customers, ensuring their support queries are resolved quickly and effectively. You’ll work closely with cross-functional teams to troubleshoot issues, manage tickets, and deliver a seamless customer experience on our SaaS platform.
Sounds interesting?
Here’s a more detailed description of what you will do in this role:
- You will monitor and manage customer support tickets using Freshdesk, ensuring quick first responses and resolution within defined SLAs.
- You will investigate and troubleshoot technical issues, raise BUGs/CRs on JIRA, and proactively follow up to drive them to closure.
- You will collaborate closely with L2 and Customer Engineering teams, sharing complete and accurate details to enable faster debugging.
- You will build a strong understanding of client workflows, business logic, and use cases to provide effective and context-aware support.
You will take complete ownership of customer issues, tracking priorities, escalating critical cases, and ensuring a smooth end-to-end resolution experience.
This is a Bangalore -based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility..
What does success look like in this role?
Success in this role means consistently delivering fast, high-quality resolutions to customer issues, meeting SLAs, and earning customer trust while proactively collaborating with internal teams to keep our platform running smoothly.
What would make you a good fit for this role?
Here are the basic requirements:
- You have 1+ years of experience in a Customer Experience or helpdesk role, handling customer queries on SaaS or CRM platforms.
- You are comfortable working with ticketing tools like Freshdesk and can manage multiple tickets while meeting SLAs.
- You communicate clearly and professionally, both in writing and over calls, with customers and internal teams.
- You take ownership of issues and follow them through until complete resolution
What are the most critical skills for this role?
- You have strong debugging and problem-solving skills to identify root causes of technical issues.
- You can analyse issues logically and document them clearly for escalation to L2 or engineering teams.
- You are customer-focused and know how to balance empathy with technical accuracy.
- You have worked with APIs, integrations, or basic backend troubleshooting.
- You manage time and priorities effectively in a fast-paced support environment
You will have an advantage if you:
- You have hands-on experience with JIRA for BUG/CR tracking and escalation management.
- You hold any technical certification related to IT, support, or systems.
- You have previously supported enterprise or high-volume customer environments
Why should you be interested?
Here’s what you will gain from this role:
- You will work on a leading enterprise SaaS platform used by some of India’s top brands, gaining real-world exposure to large-scale customer operations.
- You will develop strong technical and problem-solving skills by handling diverse, real-time support challenges.
- You will collaborate closely with experienced engineering and customer success teams, accelerating your professional growth.
- You will be part of a fast-growing organization that values ownership, learning, and career progression
Does this sound like you?
Click the Apply button to let us know!
Create your free OnJob profile to apply — we'll take you to Kapture CX's application after sign-up. · Posted 3 Sept 2026.
Customer Experience Associate at Kapture CX — questions answered
What does the Customer Experience Associate role at Kapture CX pay?
The Customer Experience Associate at Kapture CX listing states pay of ₹5L–₹6.5L for the Bengaluru, KA, India position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 1–3 yrs of experience.
Where is the Customer Experience Associate role at Kapture CX based?
Kapture CX lists this Customer Experience Associate role in Bengaluru, KA, India, advertised as full time work at that location and asking for 1–3 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Kapture CX before you apply.
What skills does the Customer Experience Associate role at Kapture CX require?
The Customer Experience Associate at Kapture CX listing names SaaS, debugging, API, Technical Knowledge, Email Writing and Support. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Experience Associate role at Kapture CX?
Kapture CX asks for 1–3 yrs of experience on this Customer Experience Associate posting, alongside SaaS, debugging and API. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Experience Associate role at Kapture CX still open?
The Customer Experience Associate posting at Kapture CX was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Experience Associate role at Kapture CX?
Apply to the Customer Experience Associate at Kapture CX role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Kapture CX's own application page. Creating a profile is free and needs no card.
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