Sr. SME, Operations
Concentrix
Sr. SME, Operations at Concentrix is a full time role based in Hitec City, India. It was published on 8 September 2026 and was open at last check.
| Role | Sr. SME, Operations |
|---|---|
| Company | Concentrix |
| Location | Hitec City, India |
| Employment type | Full Time |
| Published | 8 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Essential Functions/Core Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Assist in driving metrics of the team
- Monitor closure of service levels regularly.
- Ensure prompt escalations to Team Captain.
- Supervise team in the absence of the Team Captain.
- Monitor performance and quality scores of team.
- Take production calls as well as escalated calls.
Essential Functions/Core Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Assist in driving metrics of the team
- Monitor closure of service levels regularly.
- Ensure prompt escalations to Team Captain.
- Supervise team in the absence of the Team Captain.
- Monitor performance and quality scores of team.
- Take production calls as well as escalated calls.
Career Framework Role
- Work autonomously within established procedures and practices; seek guidance in the more complex aspects of the process (extensive latitude for independent judgment).
- Does not have any outstanding disciplinary, attendance, or performance issues.
- Analyze process-related problems and suggest possible solutions.
- Guide and train junior team member and facilitate their work.
- Demonstrate mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level.
- Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 8 Sept 2026.
Sr. SME, Operations at Concentrix — questions answered
What does the Sr. SME, Operations role at Concentrix pay?
Concentrix does not publish a salary on this Sr. SME, Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. SME, Operations role at Concentrix based?
Concentrix lists this Sr. SME, Operations role in Hitec City, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. SME, Operations role at Concentrix still open?
The Sr. SME, Operations posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 8 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. SME, Operations role at Concentrix?
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