Sr SME Operations
Concentrix
Sr SME Operations at Concentrix is a full time role based in India Bangalore - Divyashree, India. It was published on 4 September 2026 and was open at last check.
| Role | Sr SME Operations |
|---|---|
| Company | Concentrix |
| Location | India Bangalore - Divyashree, India |
| Employment type | Full Time |
| Published | 4 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities:
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assist in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Desired Skills :
Able to add value to the program by identifying improvement areas
Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to resolve customer queries independently
Should be able to handle complex queries
Mindset to drive sales
Education: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 4 Sept 2026.
Sr SME Operations at Concentrix — questions answered
What does the Sr SME Operations role at Concentrix pay?
Concentrix does not publish a salary on this Sr SME Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr SME Operations role at Concentrix based?
Concentrix lists this Sr SME Operations role in India Bangalore - Divyashree, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr SME Operations role at Concentrix still open?
The Sr SME Operations posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 4 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr SME Operations role at Concentrix?
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