Team Lead 9A
Concentrix
Team Lead 9A at Concentrix is a full time role based in India Bangalore - Divyashree, India. It was published on 1 September 2026 and was open at last check.
| Role | Team Lead 9A |
|---|---|
| Company | Concentrix |
| Location | India Bangalore - Divyashree, India |
| Employment type | Full Time |
| Published | 1 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates and changes
- Provide subject matter expertise in handling escalated customer calls as needed
- Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Complete shift-wide projects that aim to increase productivity, quality or other KPI
- Promote the Company's values through both behavior and attitude, including being an advocate for your team members
- Drive sales targets and deliver quarterly goals while being aligned with compliance policies.
Desired Skills:
- Coaching
- People management
- Time management
- Performance management
- Excellent communication skills
- change management and adaptability
- conflict resolution and stakeholder management
- Mindset to drive sales
Education: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 1 Sept 2026.
Team Lead 9A at Concentrix — questions answered
What does the Team Lead 9A role at Concentrix pay?
Concentrix does not publish a salary on this Team Lead 9A listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Lead 9A role at Concentrix based?
Concentrix lists this Team Lead 9A role in India Bangalore - Divyashree, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Team Lead 9A role at Concentrix still open?
The Team Lead 9A posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 1 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Lead 9A role at Concentrix?
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