Associate, WFM Scheduling
Concentrix
Associate, WFM Scheduling at Concentrix is a full time role based in 17 Fl, India. It was published on 2 September 2026 and was open at last check.
| Role | Associate, WFM Scheduling |
|---|---|
| Company | Concentrix |
| Location | 17 Fl, India |
| Employment type | Full Time |
| Published | 2 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
About the process : The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Reporting. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization.
Role and Key responsibilities:
- Responsible to provide and complete regular scheduling responsibilities and provide schedule analysis and staff recommendations to meet service center goals.
- Co-ordinate with OPS on the leave planner, preferences, etc to prepare schedules efficiently.
- Share SL projections, Ideal Seat Utilization, Max seats etc.
- Maintain and share root cause analysis in case of deviation of performance versus projections.
- Plan training and coaching sessions as per the calendar keeping SL in check
- Optimize breaks/offline activities while preparing schedules.
Desired Skills:
- Knowledge of Contact Centre methodologies and operational principles.
- Scheduling metrics/ methodology.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Effective communication skills.
- Advanced knowledge of MS products, particularly Excel and PowerPoint, VBA and Macros will be an added advantage.
- Proficiency with computers.
- Comfortable in a fast-paced environment.
- Ability to make decision in time sensitive ambiguous situations.
Educational Qualification : Graduate
Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 2 Sept 2026.
Associate, WFM Scheduling at Concentrix — questions answered
What does the Associate, WFM Scheduling role at Concentrix pay?
Concentrix does not publish a salary on this Associate, WFM Scheduling listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Associate, WFM Scheduling role at Concentrix based?
Concentrix lists this Associate, WFM Scheduling role in 17 Fl, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Associate, WFM Scheduling role at Concentrix still open?
The Associate, WFM Scheduling posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate, WFM Scheduling role at Concentrix?
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