Operations Manager
Concentrix
Operations Manager at Concentrix is a full time role based in IND Vadodara - Imperia Building SF, India. It was published on 7 September 2026 and was open at last check.
| Role | Operations Manager |
|---|---|
| Company | Concentrix |
| Location | IND Vadodara - Imperia Building SF, India |
| Employment type | Full Time |
| Published | 7 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Job Description – BPO Manager (E-Commerce Account)
Educational Qualifications
- Graduate in any discipline
- Strong operations and people management background in BPO/Contact Center
Essential Skills
- 8–12 years of experience in BPO operations (E-commerce preferred)
- Strong stakeholder/client management skills
- Excellent data analysis & decision-making ability
- Expertise in KPIs: CSAT, Quality, Productivity, AHT, Attrition
- Team leadership (span of 150–300 FTE)
- Process excellence & continuous improvement mindset
- Strong communication and problem-solving skills
Key Responsibilities
- Manage end-to-end operations for E-commerce account
- Drive performance on key metrics (CSAT, SLA, Productivity, Quality)
- Lead, coach, and develop frontline leaders and teams
- Ensure effective client governance and reporting cadence
- Identify process improvement and cost optimization opportunities
- Manage attrition, engagement, and hiring in collaboration with support teams
- Drive compliance, quality frameworks, and continuous improvement initiatives
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 7 Sept 2026.
Operations Manager at Concentrix — questions answered
What does the Operations Manager role at Concentrix pay?
Concentrix does not publish a salary on this Operations Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Operations Manager role at Concentrix based?
Concentrix lists this Operations Manager role in IND Vadodara - Imperia Building SF, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Operations Manager role at Concentrix still open?
The Operations Manager posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 7 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations Manager role at Concentrix?
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