Software Development Engineer II

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About the role:

Sprinklr is looking for Backend Engineers who are keen to develop massively scalable, distributed software systems built on strong competencies in data structures and algorithms. So, if you desire to code solutions that involve research and interactivity, Sprinklr is the best workplace to be in.

What will you do:

You will be part of a fast-paced young team, your experience will matter the most and should be genuine and in-depth in subjects you’ve worked on . Breathe programming! The role calls for strong programmers who work on emerging business requirements. Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products . Dive into difficult problems and successfully deliver results on schedule. Build reusable code and libraries for future use. Tech-savvy professional, who is curious about new digital technologies. You will have the opportunity to work on cutting-edge technologies and distributed systems such as mongo, scylladb, cassandra, apache spark, elasticsearch, kafka, redis and a lot more! Stay updated on emerging technologies, trends, and best practices in backend development, and propose new ideas and approaches to improve our platform.

What makes you qualified:

Ability to work both independently and in cooperation with others. 2 years of Java experience with a strong grasp of data structures and algorithms, and a proven track record of contributing to fast-paced, technically demanding projects. A sense of urgency and ownership over the product. Solid understanding of software development methodologies, version control systems, and agile practices. Excellent problem-solving skills, with the ability to analyze complex problems and propose effective solutions. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Intellectually curious and inventive.

Thrives in an open or ambiguous environment. Great attitude towards work and people.

Educational Qualification: B.Tech in Computer Science from a Tier I college.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here .

To learn more about all-things-Sprinklr, visit our candidate resource hub here .

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.