Customer Success Lead (Hybrid, London)
Dualentry
Customer Success Lead (Hybrid, London) at Dualentry is a full time role based in London, England, United Kingdom. The listing states pay of £40k–£70k. Listed skills: Customer Experience. It was published on 12 August 2026 and was open at last check.
| Role | Customer Success Lead (Hybrid, London) |
|---|---|
| Company | Dualentry |
| Location | London, England, United Kingdom |
| Employment type | Full Time |
| Pay (as listed) | £40k–£70k |
| Skills listed | Customer Experience |
| Published | 12 August 2026 |
| Status | Open at last check |
About DualEntry
DualEntry is building the OS for finance.
Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.
In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.
We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.
Where You'll Create Impact
- Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed
- Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
- Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live
- Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts
- Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap
- Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations
What Sets You Up for Success
- Hardcore work ethic and high agency
- 4+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role
- ERP Implementation, finance professional services or project management experience
- Experience using or implementing ERPs (e.g., NetSuite, Intacct)
- Proven ability to translate accounting requirements into system configurations and automated workflows
- Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms
- Expert Microsoft Excel/Google Sheets skills
- Bonus: Professional services / consulting/ account management experience
Why You’ll Thrive Here
- Significant equity ownership in one of the top AI companies in the world
- You’re joining early and will grow with DualEntry
- Your feedback shapes the product directly
- High-speed, high-trust environment with high expectations
Meet the CX Team
- Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology
- Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker
- Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!
Benefits & Compensation
- Equity: £40,000 - £70,000 GBP
- Base salary: £80,000 - £120,000 GBP
- Commission: £15,000 - £30,000 GBP
- Private medical insurance through Freedom Elite
- Mental health support (Talkspace)
- Fertility support (Carrot)
- Group life insurance (Allianz)
- Workplace pension through Penfold (with salary sacrifice option)
- Flexible PTO (28 days, including public holidays)
- Home internet, co-working space & office setup support
- Unlimited AI token usage
- AI skills development & enablement
- Learning & development budget for courses, certifications & language learning
- Visa sponsorship and relocation support for a move to NYC (after 2 years' tenure)
- In-person team meetups (our last ones: Lisbon, Vienna, Warsaw, Cyprus and more!)
“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”
Nathan Kim, CPA - Implementations Lead at DualEntry
Compensation: £80K – £120K • £40K – £70K Equity • £15K – £30K Commission
- £80K – £120K • £40K – £70K Equity • £15K – £30K Commission
Create your free OnJob profile to apply — we'll take you to Dualentry's application after sign-up. · Posted 12 Aug 2026.
Customer Success Lead (Hybrid, London) at Dualentry — questions answered
What does the Customer Success Lead (Hybrid, London) role at Dualentry pay?
The Customer Success Lead (Hybrid, London) at Dualentry listing states pay of £40k–£70k for the London, England, United Kingdom position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Customer Success Lead (Hybrid, London) role at Dualentry based?
Dualentry lists this Customer Success Lead (Hybrid, London) role in London, England, United Kingdom, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Dualentry before you apply.
What skills does the Customer Success Lead (Hybrid, London) role at Dualentry require?
The Customer Success Lead (Hybrid, London) at Dualentry listing names Customer Experience. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Success Lead (Hybrid, London) role at Dualentry still open?
The Customer Success Lead (Hybrid, London) posting at Dualentry was open at OnJob's last check of the employer's careers page, having been published on 12 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Lead (Hybrid, London) role at Dualentry?
Apply to the Customer Success Lead (Hybrid, London) at Dualentry role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Dualentry's own application page. Creating a profile is free and needs no card.
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