Training Program Manager
Stripe
Training Program Manager at Stripe is a full time role based in Mexico City, Mexico City, Mexico. It was published on 3 September 2026 and was open at last check.
| Role | Training Program Manager |
|---|---|
| Company | Stripe |
| Location | Mexico City, Mexico City, Mexico |
| Employment type | Full Time |
| Published | 3 September 2026 |
| Status | Open at last check |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
What you’ll do
As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery.
Responsibilities
- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
- Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
- Design assessment methodologies aligned with leading accreditation frameworks and practices
- Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
- Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
- Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
- Harmonize our training efforts across our Stripe Delivery Centers
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Preferred qualifications
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
- The ability to distill complex information into clear, concise deliverables
- Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
- Strong written and verbal communication skills with experience giving presentations
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 3 Sept 2026.
Training Program Manager at Stripe — questions answered
What does the Training Program Manager role at Stripe pay?
Stripe does not publish a salary on this Training Program Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Training Program Manager role at Stripe based?
Stripe lists this Training Program Manager role in Mexico City, Mexico City, Mexico, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Training Program Manager role at Stripe still open?
The Training Program Manager posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Training Program Manager role at Stripe?
Apply to the Training Program Manager at Stripe role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Stripe's own application page. Creating a profile is free and needs no card.
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