AVP - Global KYC Trainer

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Global KYC Trainer Hybrid (Internal Job Title: KYC Operations Sr Analyst – C12) based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees; improve the way training is delivered and can simplify the complex learning for new recruits.

In this role, you’re expected to:

• Management and delivery of the New Hire Foundation courses, on-demand training requests, and soft skills programs.
• Deliver training to all business levels; operations to senior managers.
• Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard.
• Develop and maintain good client relationships.
• Identify skill gaps on an on-going basis and design / amend training material and assessments and accordingly using the most appropriate learning interventions.
• Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.
• Maintain Good housekeeping: tracking attendance, on time publishing of training Invites, New Hire follow ups, publishing training material and dealing with training inquiries.
• Support of the KYC Training Controls Function
• Strengthen the capabilities and enhance support through but not limited to projects within an already strong and collaborative team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree/University degree or equivalent experience
• Experience of delivering training to various levels within an organization is an advantage
• Minimum of 8-9 years’ experience in a banking and/or learning & development environment
• Computer literate with good knowledge of MS Office applications, AI technology.
• Adult learning and technology-based learning is an advantage
• Good knowledge of learning and development principles is an advantage
• Strong knowledge of Citi systems, products and processes is an advantage
• KYC / AML knowledge is a strong advantage
• Excellent communication skills and fluent in English

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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