Client Success Manager (Sales & Outreach)

Role type: Full-time, fully remote (Mexico or Argentina)

Salary Range: $1,800 - $2,200 / month

Schedule: Monday–Friday from 11:00 AM to 7:30 PM Eastern

Business Development & Sales

• Own the sales process from initial inquiry through booking and conversion.
• Respond promptly to inbound calls, emails, and leads.
• Follow up consistently with prospects to maximize conversions and revenue.
• Conduct outreach to schools, community organizations, and potential partners to generate new business opportunities.
• Reconnect with past clients and maintain strong relationships to encourage repeat business.
• Educate prospects on our services and confidently recommend the best programs for their needs.

Client Success & Relationship Management

• Deliver an exceptional customer experience from first contact through booking.
• Build and maintain positive relationships with clients, families, schools, and community partners.
• Address questions and concerns professionally and proactively.
• Ensure every interaction reflects our commitment to service excellence.

Scheduling & Administrative Support

• Coordinate bookings for private lessons, birthday parties, studio rentals, and programs.
• Maintain accurate client records and sales activity tracking.
• Manage follow-up schedules and outreach pipelines.
• Ensure all bookings and client information are entered correctly into company systems.

Who You Are

✔ Proven experience in sales, business development, client success, or account management

✔ A confident communicator who can build rapport quickly and close opportunities effectively

✔ Highly organized with strong attention to detail

✔ Comfortable managing multiple conversations, follow-ups, and priorities simultaneously

✔ Proficient in Google Workspace (Google Sheets, Forms, Docs, Gmail, and Calendar)

✔ Self-motivated, proactive, and capable of working independently in a remote environment

✔ Positive, adaptable, and open to feedback

Bonus Points If You Have

• Experience with MindBody or similar scheduling software
• Experience in education, fitness, events, hospitality, or service-based businesses
• Background in partnership development, outreach, or community engagement

Requirements

• Strong sales experience with the ability to confidently close and handle objections
• Excellent English (spoken and written) with clear, professional communication
• Comfortable handling high-volume phone calls and client interactions
• Highly organized, proactive, and results-oriented
• Professional, personable, and able to represent the brand at a high level

Benefits

• Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

--

Application Process:

• In place of a traditional initial interview, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview:
• Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.

Originally posted on Himalayas