Customer Sales Representative
Pavago
Customer Sales Representative at Pavago is a full time role based in Remote · Mexico (remote). It was published on 17 August 2026 and was open at last check.
| Role | Customer Sales Representative |
|---|---|
| Company | Pavago |
| Location | Remote · Mexico (remote) |
| Employment type | Full Time |
| Published | 17 August 2026 |
| Status | Open at last check |
Customer Sales Representative (Inbound Sales) – Plumbing Services
Full-Time | Remote | U.S. Hours | Evenings & Weekends Required
About the Role
At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.
This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.
If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
What You’ll Do
Inbound Sales & Booking
- Handle high-volume inbound customer calls
- Convert inquiries into booked plumbing appointments
- Target an 85%+ call-to-booking conversion rate
- Ask the right questions, understand customer needs, and recommend appropriate services
- Handle objections while maintaining a professional, customer-first experience
Membership Sales & Upselling
- Identify relevant upsell opportunities during customer conversations
- Promote and sell the Pipeline Club membership
- Target a 10%+ membership close rate
- Work toward 35+ memberships within your first 90 days
Scheduling & CRM
- Schedule service appointments accurately and efficiently
- Document calls, customer information, and outcomes in the CRM
- Follow established scripts, workflows, and call processes
- Maintain accurate records and follow-up information
- Experience with ServiceTitan is highly preferred
Customer Experience
- Handle escalations calmly and professionally
- Communicate clearly and confidently with customers
- Balance sales goals with excellent service
- Maintain strong call quality and customer satisfaction
What We’re Looking For
- Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
- Strong phone-based closing and conversion skills
- Excellent objection-handling and rapport-building ability
- Clear, professional spoken English
- Experience using CRM and call-management systems
- Comfortable working in a fast-paced, high-volume call environment
- Results-driven and comfortable being measured against clear KPIs
- Availability for U.S. hours, including evenings and weekends
Nice to Have
- Plumbing, HVAC, or home-services experience
- ServiceTitan experience
- Membership or subscription sales experience
- Experience upselling services over the phone
What Success Looks Like
- 85%+ call-to-booking conversion rate
- 10%+ membership close rate
- 35+ memberships sold within the first 90 days
- Accurate CRM documentation
- Strong customer satisfaction and call-quality scores
- Consistent achievement of sales and service targets
Why Join?
- Fully remote opportunity
- Clear and measurable performance goals
- Direct impact on bookings and revenue
- Structured sales processes and coaching
- Opportunity to strengthen your inbound closing skills
- Growth potential into Sales Leadership, Operations, or Customer Experience
Interview Process
- Initial Application Review
- Spark Hire Intro Video
- Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
What Happens After You Apply
Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.
Please check your inbox and spam/junk folder for the invitation.
Apply Now
If you’re confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we’d love to hear from you.
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Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Pavago's application after sign-up. · Posted 17 Aug 2026.
Customer Sales Representative at Pavago — questions answered
What does the Customer Sales Representative role at Pavago pay?
Pavago does not publish a salary on this Customer Sales Representative listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Sales Representative role at Pavago remote?
Yes — Pavago advertises this Customer Sales Representative role as remote, tied to Remote · Mexico, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Pavago before you apply.
Is the Customer Sales Representative role at Pavago still open?
The Customer Sales Representative posting at Pavago was open at OnJob's last check of the employer's careers page, having been published on 17 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Sales Representative role at Pavago?
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