Founding Operations & Customer Growth Lead
Clera
Founding Operations & Customer Growth Lead at Clera is a full time role based in Remote · Germany (remote). The listing states pay of €70k–€110k. It was published on 17 August 2026 and was open at last check.
| Role | Founding Operations & Customer Growth Lead |
|---|---|
| Company | Clera |
| Location | Remote · Germany (remote) |
| Employment type | Full Time |
| Pay (as listed) | €70k–€110k |
| Published | 17 August 2026 |
| Status | Open at last check |
About the Role
This is a rare opportunity to be the first dedicated Operations & Customer Growth hire at a fast-moving, early-stage B2B SaaS company in the AI/enterprise content space. You'll work directly alongside the founding team to onboard and grow a portfolio of 40+ B2B clients, while helping to build the scalable operating infrastructure that will serve thousands of customers over time. If you're energised by ambiguity, love building systems from scratch, and want meaningful equity in a company at the ground floor — this role is for you.
What You'll Do
- Own end-to-end client onboarding — design and continuously improve the process that gets new B2B customers to value quickly
- Serve as the primary operational point of contact for 40+ existing clients, driving retention, expansion, and satisfaction
- Build the AI-native operating system that underpins client delivery — automating workflows, documentation, and reporting at scale
- Identify upsell and cross-sell opportunities within the existing client base and work with founders to convert them
- Define and track key operational and customer success metrics; surface insights to inform product and go-to-market strategy
- Act as the voice of the customer internally, feeding structured feedback into the product roadmap
- Help recruit and eventually manage the operations and customer success function as the team grows
What We're Looking For
Required
- 0–5 years of experience in operations, customer success, consulting, or a similar client-facing role
- Demonstrated ability to build and improve processes from scratch — you don't wait to be told what to do
- Strong communication skills in both German and English; comfortable engaging senior B2B stakeholders
- Analytical mindset — comfortable with data, metrics, and building dashboards or reports
- Genuine enthusiasm for AI technology and how it is reshaping enterprise workflows
- High ownership mentality and a bias for action in ambiguous, fast-changing environments
Nice to Have
- Background in management consulting (e.g. strategy, operations, or digital transformation practices)
- Prior experience at a B2B SaaS startup or scale-up in an early-stage operations or CS role
- Familiarity with AI-powered content, SEO, or enterprise knowledge-management tools
- Experience with CRM, automation, or no-code tooling (e.g. HubSpot, Notion, Zapier, Make)
Compensation & Benefits
- Base salary: €70,000 – €110,000 annually, depending on experience and profile
- Equity: 0.25% – 0.75% VSOP, reflecting meaningful founding-team upside
- Direct collaboration with founders and significant influence over company direction
- Fast-paced, high-ownership environment with real scope to grow into a leadership role
Location
- Munich, Germany — on-site role
- Visa sponsorship is not available for this position
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Clera's application after sign-up. · Posted 17 Aug 2026.
Founding Operations & Customer Growth Lead at Clera — questions answered
What does the Founding Operations & Customer Growth Lead role at Clera pay?
The Founding Operations & Customer Growth Lead at Clera listing states pay of €70k–€110k for the Remote · Germany (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Founding Operations & Customer Growth Lead role at Clera remote?
Yes — Clera advertises this Founding Operations & Customer Growth Lead role as remote, tied to Remote · Germany, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Clera before you apply.
Is the Founding Operations & Customer Growth Lead role at Clera still open?
The Founding Operations & Customer Growth Lead posting at Clera was open at OnJob's last check of the employer's careers page, having been published on 17 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Founding Operations & Customer Growth Lead role at Clera?
Apply to the Founding Operations & Customer Growth Lead at Clera role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Clera's own application page. Creating a profile is free and needs no card.
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