Implementation Specialist
Double
Implementation Specialist at Double is a full time role based in Remote · USA (remote). The listing states pay of $80k–$100k. It was published on 9 September 2026 and was open at last check.
| Role | Implementation Specialist |
|---|---|
| Company | Double |
| Location | Remote · USA (remote) |
| Employment type | Full Time |
| Pay (as listed) | $80k–$100k |
| Published | 9 September 2026 |
| Status | Open at last check |
About Double
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
What You'll Do
- Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
- Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
- Maintain a high renewal rate after initial three month implementation period (80-85%)
- Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
- Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
- Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Who You Are
- Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.
- 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
- Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
- Keen attention to detail, thoughtfulness, and a customer-centric mindset
- Knack and passion for process improvement, documentation, and increasing operational efficiencies
- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Benefits
- Competitive pay and equity
- Unlimited PTO
- Health, dental, and vision insurance
- 401k plan
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Create your free OnJob profile to apply — we'll take you to Double's application after sign-up. · Posted 9 Sept 2026.
Implementation Specialist at Double — questions answered
What does the Implementation Specialist role at Double pay?
The Implementation Specialist at Double listing states pay of $80k–$100k for the Remote · USA (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Implementation Specialist role at Double remote?
Yes — Double advertises this Implementation Specialist role as remote, tied to Remote · USA, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Double before you apply.
Is the Implementation Specialist role at Double still open?
The Implementation Specialist posting at Double was open at OnJob's last check of the employer's careers page, having been published on 9 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Implementation Specialist role at Double?
Apply to the Implementation Specialist at Double role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Double's own application page. Creating a profile is free and needs no card.
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