Mid-Market Customer Success Manager EMEA
Teramind
Mid-Market Customer Success Manager EMEA at Teramind is a contract role based in Remote · Poland (remote). It was published on 3 September 2026 and was open at last check.
| Role | Mid-Market Customer Success Manager EMEA |
|---|---|
| Company | Teramind |
| Location | Remote · Poland (remote) |
| Employment type | Contract |
| Published | 3 September 2026 |
| Status | Open at last check |
About the Role
As a Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.
Responsibilities
- Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
- Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
- Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
- Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
- Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
Requirements
- 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
- Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
- Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
- Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
- Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
Compensation
Additional Information
About Us
At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.
We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.
Benefits
This is a remote role. Teramind has been a fully remote company since 2014, and for us that means real flexibility and teams that are genuinely global and diverse.
You'll also get:
- Competitive compensation
- Flexible paid time off
- Laptop reimbursement
- Career growth and professional development opportunities
- Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. You can make an impact quickly.
Our Recruitment Process
We don’t expect you to check every box on the list. If you can picture yourself contributing to this team, we want to hear your story!
Most roles move through three interviews, though some can move quicker with fewer rounds. Leadership and technical roles may move through a more thorough process with multiple interview stages. All roles require reference and background checks.
Equal Opportunity
Teramind is proud to provide equal employment opportunities to all employees and applicants, and we do not discriminate on the basis of any characteristic protected by applicable local law. We provide reasonable accommodations to individuals with disabilities. If you need an accommodation to complete this application, participate on an interview, or perform this role, contact hr@teramind.co.
Create your free OnJob profile to apply — we'll take you to Teramind's application after sign-up. · Posted 3 Sept 2026.
Mid-Market Customer Success Manager EMEA at Teramind — questions answered
What does the Mid-Market Customer Success Manager EMEA role at Teramind pay?
Teramind does not publish a salary on this Mid-Market Customer Success Manager EMEA listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Mid-Market Customer Success Manager EMEA role at Teramind remote?
Yes — Teramind advertises this Mid-Market Customer Success Manager EMEA role as remote, tied to Remote · Poland, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Teramind before you apply.
Is the Mid-Market Customer Success Manager EMEA role at Teramind still open?
The Mid-Market Customer Success Manager EMEA posting at Teramind was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Mid-Market Customer Success Manager EMEA role at Teramind?
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