Training Manager | Banking and Financial Services
Sutherland
Training Manager | Banking and Financial Services at Sutherland is a full time role based in San Fernando, Central Luzon, San Fernando, Central Luzon, Philippines. It was published on 2 September 2026 and was open at last check.
| Role | Training Manager | Banking and Financial Services |
|---|---|
| Company | Sutherland |
| Location | San Fernando, Central Luzon, San Fernando, Central Luzon, Philippines |
| Employment type | Full Time |
| Published | 2 September 2026 |
| Status | Open at last check |
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Mgr-Technical Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
As a Training Manager, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Responsibilities:
- Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required
- Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of
a) conformance to curriculum/content delivery methods
b) calibrate & conform to client prescribed/mutually agreed qualitative standards
c) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage
individual, group and class interactions
- Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom.
- Prepare regular/accurate and meaningful internal and external reports related to training.
- Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
- Prepare analysis & action plans to improve trainer/training delivery.
- Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
- Development of training for all aspects of client projects, including soft skills and technical skills.
- Participate in routine client/learner interaction.
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Our most successful candidates will have:
- Earned a Bachelor’s degree in any field (Major in Education or Communication) preferred but not required.
- At least 5 to 6 years of work experience with Training in a contact center environment, 3 years of which as a people manager.
- Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
- Strong English verbal and written communication skills
- Strategic in developing solutions and process improvements
- Willingness and ability to work in a shifting or graveyard schedule
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 2 Sept 2026.
Training Manager | Banking and Financial Services at Sutherland — questions answered
What does the Training Manager | Banking and Financial Services role at Sutherland pay?
Sutherland does not publish a salary on this Training Manager | Banking and Financial Services listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Training Manager | Banking and Financial Services role at Sutherland based?
Sutherland lists this Training Manager | Banking and Financial Services role in San Fernando, Central Luzon, San Fernando, Central Luzon, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Training Manager | Banking and Financial Services role at Sutherland still open?
The Training Manager | Banking and Financial Services posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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